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Okay thank you, I just wasn't sure if that was my issue or not since it was working great prior and then one day just stopped 

Do you know if there is a way to have icon's or notifications when new tickets are posted? I used to have that 'new post' icon, but now it's just the redirect icon and I no longer get any notifications about new tickets.

Thanks so much for your time, I appreciate it!

Mags

I found this problem addressed here: http://www.simpledesk.net/community/index.php?topic=1258.0 but it seems to be talking about custom themes etc. I have had simpledesk installed since October and always with the current theme I use which is Dark Classic by crip. I woke up two days ago and when I visited my forum, all the simpledesk departments say ' -5 redirects' or '-8 redirects'. I haven't changed anything. As well, the Icon for new helpdesk tickets has changed to the redirect one.

Any idea how to fix this or at least figure out what has occurred?

Thanks so much for your time!