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[as user]

Hi,

I am trying to do the following:

There are 12 helpdesk sections.

The "Contact an Admin" one is to 'staffed' by community administrators.
the "Contact an Enforcer" one is to be 'staffed' by community administrators & community enforcers.

Then there are 10 different kinds of request forms, each with their own helpdesk section.

These should be viewable and usable as user by Community Enforcers, Community Assistants, and Regular members.

1 of these 10 forms should be 'staffed' by administrators and community assistants only.

The other 9 forms should be 'staffed' by administrators only.

Now i've tried several ways to do this, but it seems like every way i try it instead of only having the "user" access to the apropriate sections, for example the Assistant usergroup gets staff access in all boards thats are visible to him.

How do i solve this, or is it a bug?

[Description of Department:]

Hey there,

Since i grew the need for SimpleDesk, found out about it, and started using it, i'm instantly a big fan. Though there are definetly some parts that i think are up for improvement, i've found myself in need of these features though unable to set SimpleDesk up the way i'd like.

Description of Department: In the part where it says "Welcome, <name>!
Here you can file new tickets for the site staff to action, and check on current tickets already underway." i would like to be able to replace this text with my own that supports BBcode. This to give the different departments their own introduction each and give some pointers in regards to the department.

Department Setting: Allowe empty body, disable body: Allowe empty body checked would let anyone post tickets with an empty message body. The 'Disable Body' would remove the text body field entirely so the ticket would rely solely on custom fields.

An example situation where this is extremely useful is the following: (click here for screenshot) As you can see here the only relevant information is in the custom fields which create sort of a form for people to fill out. We have several of them in our setup, and since i'm unable to write any tips anywhere that the message body can not be left empty and such, or since i'd love to be able to simplify the process even more, i'd want to disable the message body or it's requirement for content so that it may be used for extra comments if needed though its not obligatory.



There are more ides though i can not think of them right now, will edit them into the post later. Though i am wondering is it possible for somone to perhaps help me out with disabling the check for content in the body using PHP editing ? Thanks in advance