Arantor kind of understood my initial question, then missed it again.
I know where the assign button is located on the ticket page.
What i meant was, the possibility of just assigning a ticket to a random member instead of a staff.
Take for instance, you have a ticket that a person who is not a staff can solve,
How would you assign the ticket to the person since he or she is not on the staff ?
You can have a link on every profile that says assign ticket, which only admin or special membergroups can see.
Then the link takes you to ticket page where you now select the ticket you would wanna assign to this person.
Its not a major feature, Just that i tried yesterday and figured out that only the staff can get tickets assigned to them.
I know where the assign button is located on the ticket page.
What i meant was, the possibility of just assigning a ticket to a random member instead of a staff.
Take for instance, you have a ticket that a person who is not a staff can solve,
How would you assign the ticket to the person since he or she is not on the staff ?
You can have a link on every profile that says assign ticket, which only admin or special membergroups can see.
Then the link takes you to ticket page where you now select the ticket you would wanna assign to this person.
Its not a major feature, Just that i tried yesterday and figured out that only the staff can get tickets assigned to them.