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i think ive been a bit mean in some of my comments as i know that pretty much the entire thing was written by one person and if people didnt report bugs he might not have known about them

and doing that would also generate a lot of queries on the server which is probably why the original developer didnt put it in

needs an awful lot of work to implement that due to the strange way the ticket lists are set up

though since closed tickets are shown separately to open tickets not entirely sure why you have to move them

yes it's a bug

more i look the more bugs i find

most code is written by stupid people who are occasionally inspired

um this has been said before that it will probably go into a later version

like i said the only way to force the default to off is to change the code guess the dev was stupid for not thinking of that

if the function isnt enabled it wont be sent to users

the only way to change defaults for everyone is to modify the code in subs-simpledesk but users should be able to change their own preferences and it should be defaulting to off for most things anyway

users can change them themselves if they go into the helpdesk, options

or there are some options in admin > helpdesk > options > notification options

take reminder out of the list in the subs-simpledesk file should fix it

do other mods work

this isnt actually a problem with sd but a problem in smf as others have had the same thing

copy the entire sd_template folder into your custom theme and change it there

i think everyone knew that i have seen him around simple machines

inside simpledesk.template.php theres a code that looks like function template_shd_menu_header($header, $string)

shortly after that is a code that looks like this

$html = '<a href="' . $scripturl . '?action=helpdesk;sa=' . $_REQUEST['sa'] . ($_REQUEST['sa'] == 'viewblock' ? ';block=' . $_REQUEST['block'] : '') . $link . '">' . $string . '</a> ';

i might have changed it in my site not sure

but before the $html add

$link .= $context['shd_dept_link'];

do you have any mods installed other than simpledesk