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Show posts MenuQuote from: Arantor link=issue=2.com2823#com2823 date=1276559097QuoteI've always felt that the main screen is rather... well, if not confusing, at least intimidating to new users. I found myself wondering what the (up to) 4 different grids were for, and what would happen to a ticket that could theoretically show up in more than one grid.
Would it be better to hide more of the areas then?
Quote from: Arantor link=issue=2.com2823#com2823 date=1276559097QuoteThe ticket itself is pretty good, though I still think the "Reply with quote" and "Reply with ticket" buttons are misplaced.
I don't remember you saying about them being moved though...
Quote from: Arantor link=issue=2.com2823#com2823 date=1276559097QuoteThe meaning of a "private" ticket should be spelled out in no uncertain terms.
Smart mode sort of deals with that. It would be relatively trivial to build lists of who can see what.
Quote from: Arantor link=issue=2.com2823#com2823 date=1276559097QuoteWhen first installed, and there's no "Roles" created, the purpose of the role templates could be more obvious.
I actually thought that was one of the more obvious things about it, but I'm not sure what else you could do with it...
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