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Well, when I delete a reply from my ticket, I see this read thing up saying: "This ticket has had replies deleted from it previously. Please click here to view them." I clicked view then I want to permanent delete it, when I clicked permanent delete; it says an error message like a database error thing. Then the red thing is still there even the reply was permanently deleted.

MASS DELETE TICKETS and MASS TRANSFER of topics to TICKETS?

Why mass delete tickets, exactly?

Mass transfer of topics... can't see it being a huge requirement, if we do add it it certainly won't be any time soon.

Staff notes is a feature in a future version, 1.3 or 1.4 I think we said.

Well, I do not need that mass delete now, however just to delete some OLD tickets, but yeah its not really necessary. ty for the fast answer

No, this was one of the more heated discussions. Resolved means closed. If there's further business, reopen the ticket.

It's not a bug, it's a deliberate design decision.

Ah.. Well, alright. but is there a way to MASS DELETE TICKETS and MASS TRANSFER of topics to TICKETS?

and could it be like in each ticket there's a box for staff's to see like notes so that the other staff can see it?

And I have one more thing to ask,

Do you have any plans in the future to make the resolve tickets to be edited? Cause I notice that the resolve tickets now needed to be UNRESOLVED to be edited...

You may be waiting a while. It's not scheduled for 1.1, I don't believe departments is scheduled for 1.2 either.

Announcements... that's something else, but generally you could just use a forum sticky thread or something? Again it's on the roadmap but again not for 1.1 or probably 1.2, so you're going to be waiting literally months for those.

It's alright. We've made SimpleDesk to work in our forum, even if we had to one by one add that "department" on each thread. Hahaha.

EDIT. tyvm

OK, I wondered when we'd have a question about private tickets.

A ticket is by definition 'semi private'. Assuming you haven't gone nuts and given everyone the right to see 'any users' tickets, a ticket is visible only to the opener and staff (people you DID give the ability to see tickets)

The idea of 'private' isn't for regular users. The idea of private is for tickets regular *staff* shouldn't be able to see.

What happens is you'd normally set it like this:
Regular users: can see their own tickets, maybe see their own private tickets

Normal staff: can see all tickets, maybe see their own private tickets

Senior staff/admins: can see all tickets

This means you can have staff creating tickets that are 'private' that they wouldn't want other staff to see.



Generally you do NOT need to modify the code to change the privacy setting to anything else because it is naturally governed by the permissions.

Yeah, but I need to let them see all publicly to see this one ticket which have the "TICKET FORMAT / ANNOUNCMENT". But, I've changed it all to private already and allowed everyone to see it.  But I might change it once you guys released a "ANNOUNCEMENT THING and DEPARTMENTS".

Sorry, not sure I get what you mean.
You may want to look at your permissions screen to see exactly who can do what. There's one permission for private tickets, and one for normal (public) tickets.

Yeah, I kinda get confuse with the permissions... What I meant is, right all tickets will be set on private, will be the reporter see his post even though it is marked private? Anyway, I;ll just read the permissions again. thanks!

Those with the permission to see private tickets can see it.

but by default the reported will see all his topics?

Yes, you can grab the file from your site using FTP.
The file is SimpleDesk-Post.php (I gave the wrong file earlier, sorry), located in ./Sources/. Line #285 will have this:

Code Select Expand

$private = false;

Change that to:

Code Select Expand

$private = true;

thank you very much. Btw, when it is private; all of the staff and the reporter can see it right?

To make a ticket private by default I'm guessing you have to change Subs-SimpleDeskPost.php to make the posting function make tickets private when they're posted. If you want help with that, please attach your file.

Sorry about that. Anyway, could you tell me where can I get the file that must be edited? Is it from the FTP? So, which specific file must be edited?

Is there such thing as creating departments in the SD? Since I can't find it.

Departments I mean like:

Technical Support [TS]
General Support [GS]

Bug Reports

Donation Inquity [DI]

And on the name of the Ticket it will appear as [DI] "Ticket Name"
something like that:( :p


And how can I make the tickets become PRIVATE in default?
And can there be a pinned ticket? ;P cause i'm planning to add a TICKET FORMAT FIRST.

It's a cat

This morning it appeared as an easter egg, with the caption "I am ready to be released", but I changed it to "I have been released!"

Given that nearly all the team have cat avatars and 1.0 is named in that honour (Felidae is Latin for cats), it seemed appropriate.

* Dismal Shadow runs off to find a cat avatar

Lol. Just noticed it.. =p

what's that cat below. I thought it was a crack on my screen! lol

which one should I download among the two downloadable?

Both are the same, just different extensions. If you have winrar, both are fine in your case.

Aah! Nas is faster than me..

Thanks, Nas and Flamer; but this is a mod, which will be uploaded in the Install Section like the other mods right?

which one should I download among the two downloadable?