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Would it be possible to add a feature that would change the sort order of the replies in a ticket?  At least for me, when I go through a ticket history, I find it a little awkward to read the last message first.  I'd like to read from oldest to newest.

Thanks!

Would it be possible a future release to include support for multiple categories?

For example, on my site, currently, I'm using the Helpdesk to track bugs/problems with the website in general.

Now, I'd also like to track Feature Requests too.  The idea is that, maybe I could assign a staff member to look into the request -- or better yet, have an option in the Admin panel to automatically assign a Staff member based upon the type of ticket being logged.

What do you think?

Edit:  I guess I spoke too soon...sorry, I was eager.  lol  I should have read this thread first, but... even though the two seem alike, there are some minute (I wonder if I misspelled that word?) differences    I see that this feature won't be in 1.1 , but maybe in 1.2? lol

I noticed there is a signature with a percentage.  I'd like to know, having never done anything like it before, how do you automate the progress on the picture?

[so]

It looks like SimpleDesk is at 98% completion!  Maybe sometime next week it'll be released?   I so can't wait!!

Hi all,

Just read about smfproject.net in the News board, and I've got a question.  I see that it's in use here, and I like what I see.

Can it support multiple projects at once?

Oh, and on a side note, how long is the post verification thingy in effect for?

Did I miss this, or are there screenvshots posted somewhere?  If not, some would be really great to see for those of us who aren't part of the official team