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I'm shocked too, I remember us getting real brutal with the testing once you deployed departments. I don't like git much either, never wrapped my head around that thing.

I took a fresh install, created a 2nd user and made it a GMod
Created Helpdesk user and helpdesk staff
Created Workdesk as a dept
Made GMod a user in HelpDesk abut staff in WorkDesk and booom there we go... GMod can only see Workdesk where he is staff.

For fun I created TestDesk and played with many variations and each time that GMod had staff and user roles, only the dept with tha staff roll was visible.

I wasnt able to repro it before but it's constant now

Ok this is an actual bug, only happens when member is User in 1 dept and Staff in another.
I was certain this was fixed in issue 577

The checks for members being allowed to do a permission does not cover for departments, while all the user-side checks do.

Needs to have the option of being a per-dept check as well as any-dept, much as shd_allowed_to offers.

Basically what I'm seeing now is that if user is staff in at least 1 dept, they will only see the depts in which they are staff.

If they are staff in both depts they will see the both.
if they are user in both depts they will see the both.

Ven can weigh in on that but I doubt that's the problem. I disabled the portal all together http://site/index.php?pmxportal=off and it still occurred.

If I however made Game Designer staff in both departments both became visible. I'll try another local setup later on and see if I can duplicate it this time.

Yeah this one just isnt ringing home. Didn't really expect it to make a difference but I deleted the game Designer Group and added it back and the problem persists.

I'll try a few more scenarios later.

When I remove Designer's access to the Workdesk, the Helpdesk becomes visible.

I'm really lost here.

SO I took a look and this is beyond me. Everything looks fine but I can confirm Designer cannot see Helpdesk and only able to see Workdesk though permissions are set to see both. Designer is a User in the Helpdesk and Staff in the Workdesk.

All forum boards are deleted and SD is being displayed as boards on the board index. not sure if a mod would be causing this but installed are:
1.   Adk Rules Posts   1.0   [ Uninstall ]
2.   Spiders Don't Increase Topic Views   1.1.1   [ Uninstall ]
3.   SimpleDesk - Integrated Helpdesk for Simple Machines Forum   2.0   [ Uninstall ]
4.   SMFShop   3.2   [ Uninstall ]
5.   Happy Birthday   0.3   [ Uninstall ]
6.   FAQ Mod   1.2   [ Uninstall ]
7.   Add Social Media Icons To Profiles   1.0.5   [ Uninstall ]
8.   Adk Snow Effect   2.0   [ Uninstall ]
9.   Aeva Media   1.4w   [ Uninstall ]
10.   Medal Honor For Years   1.0   [ Uninstall ]
11.   System Post Comment   2.0   [ Uninstall ]
12.   Adk Top Karma   1.0   [ Uninstall ]
13.   Limit Karma   1.4   [ Uninstall ]
14.   PortaMx 1.45   1.45   [ Uninstall ]

Nothing really seems out of play to me. I created a local test but can't reproduce this.

I'm having a hard time wrapping my head around what would be causing this.

I agree with venguard here that it'd be better to see the setup from admin view to really nail this down.

I can vouch for venguard that was the lead developer and developed the MAJORITY of SimpleDesk

This is planned can't really say when it would be available though (as you can see things are a little quiet here for now). I actually fond much of it pretty straight... I did create a mini-tutorial for my staff... maybe one of these days I'll polish it up and post it up.

This doesn't look like an SD issue... possibly whatever mod is used to display the ads.

The field will show in the left side after the user inputs information and submits the ticket.

Also note that since you have it set to be editable on ticket and reply... all fields are shown below on replies.

SD is version sensitive as it ensures it will not install on older versions of SMF... using version emulate will solve the problem for 2.0.1. Admin>>Package Manager... scroll down, click Adnanced, change 2.0.1 to 2.0 and you should be able to install just fine.

[Placement inside ticket:]

There is an option "Placement inside ticket:" this determines where the field will be displayed on a ticket.

Note that all fields are displayed below on replies.

Drafts work just fine on reply and quick reply for me.

What mods do you have installed?
If this is happening on a non-admin account (remember there are permissions for saving and auto-saving)?

Only registered members can view and use the helpdesk.