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When it's unchecked it prevents staff members from assigning tickets to themselves that they created. Not everyone uses their helpdesk the same way, so there are cases where some admin might not want their staff assigning their own tickets to themselves (depending on how the helpdesk is being used of course).

How is it unintuitive..? as you said no one's brought it up before (maybe we'll look into changing the wording a bit)

Read what I wrote again...

[For tickets opened by staff, should it be possible to assign them the ticket?]

Ticket can only be assigned to staff members.
If the ticket author is a staff member go to yoursite/index.php?action=admin;area=helpdesk_options;sa=admin and make sure to check the option For tickets opened by staff, should it be possible to assign them the ticket?

... and for the heck of it board integration and depts.

And here's a preview

Those are real right ... Omg ! i'm kinda stunned here

Very real, SD has become a monster over the past 2+ months, we've ditched the old roadmaps and our developer built to his heart's content and those screenies are a result of the hard work put into this project .

And I've just spammed it too

Looks like the spam is working

Another theme that SD looks nice on is skinmod's dynolight2, a very neutral colour scheme.

Ha... I was around when it was locked (hadn't realised when you were done)... then again i'm able to keep up with all the sweetness as it happens, well after it's committed .

Works for me as well

yea for you
not the rest of us

I keep a tab open to reference when necessary

links to
simpledesk.net/development/bugs/issue,blah
opposed to
simpledesk.net/community/issue,blah

Yep that's why I stuck it on the Small Mod Support board

If any is interested or has the time, I'd like a mod that puts an expiration on stickies.

How this should function is... when the sticky option is clicked, we are presented with 2 options
- Remove sticky in X days (based on date topic was first sticked)
- Do not automatically remove sticky (this option of course is SMF's default of manually removing them)

Does not have to be heavily permissions driven, permission to sticky should be enough allow the user to set the expiration as well.
On the other hand, permission to to modify the expiration should be necessary.
- Allowed to modify own/any should suffice

How modifying should function... when the unsticky option is clicked user is presented with the options
- Edit number of days
- Check box to not automatically remove sticky
- Check box to remove sticky now.

As silly as this part sounds, a Sticky Log would be nice so admin can check from time to time to see (mainly) if perma-stickies are warranted. The log should display whether or not sticky is set to expire, those that are set to expire would be nice if the remaining time was displayed.

Another silly request - A few settings would be nice (probably in lieu of permissions or in addition to)
- Require certain membergroups to set an expiration (no perma-stickies from these groups)
  *With that admin sets max number of days these groups can set for expiration (even if the original expiration was edited)
  *Also option to prevent a topic from being stickied more than once (only those who can perma sticky may override this)

Seeking for 2.0 RC5+
Yes I'm able to buy you lunch if you're interested
At minimum if this gets made I'd love to see it as an official small mod here.

Why do I want this...
I was doing some cleanup on 2 sites and I realized that there are quite a few topics that has been stickied way beyond their usefulness. Myself in particular once I sticky a topic I tend to forget about it (I am after all aware of it's content ) unless it's an ongoing discussion where I'm replying quite often, even so after my interest in the topic dies I tend to forget about it. I have some stickies that were news topics (more like quick announcements), that really only were needed for a day or 2 max, but here I am 6+ months later just realizing there were still stickied.

Do I need all the options expressed above... no, just the ones that seems logical to anyone who wants to give it a shot.

Thanks,
Spoogs

http://demo.simpledesk.net

With so much sweetness going on its hard for me to choose a favourite ATM, I find myself going back and forth between which feature I love the most as I test a play with them more and more.

Board Integration - love it, paired with the ability to hide the helpdesk menu button provides a magical integration.
Custom field - wow is about all I can say, admin defined fields can use BBC allowing all sorts of coolness
  *Category type field also allows some hidden magic  (i wont give away too much) you can even have an external filter (well unless that gets fixed
Plugins - are on the rise, as time goes by hopefully additional plugin will become available I know I'll be nagging for them (I kinda already am )

It's just completely awesome thus far