Can this software be used in a way that users must be approved to be able to send tickets? Otherwise is there any way to add a specific type of user to a usergroup such as for example "VIP usergroup" so when you see their tickets you know that you must give them priority support?
Is there any way to temporarily ban a user? (This is very common in many forum software, not sure about SMF)
Are SMF and simpledesk on different databases or you can for example manage usergroups of the simpledesk through the SMF admin panel?
Thank you!
BTW: Is there any live demo of Simpledesk?
Is there any way to temporarily ban a user? (This is very common in many forum software, not sure about SMF)
Are SMF and simpledesk on different databases or you can for example manage usergroups of the simpledesk through the SMF admin panel?
Thank you!
BTW: Is there any live demo of Simpledesk?