SimpleDesk

SimpleDeskSimpleDesk provides a fully integrated ticket based help desk solution, with the capability to have the forum and have full ticket to topic and back functionality, or run in a standalone mode. SimpleDesk follows a rapid development cycle focusing on adding a few features at a time, and releasing often.

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SimpleDesk 2.0
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Latest News

xx Lets Git going!

October 27, 2011, 08:03:24 pm by SleePy
With the loss of Gruffen, SimpleDesk development has stalled.  Today, I am moving into the developer position and will commit any free time I have left over from my other projects towards SimpleDesk.

SimpleDesk since before it first release, was decided to be BSD based.  Thi...

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xx SimpleDesk 2.0 Anatidae

August 23, 2011, 08:39:16 pm by Gruffen
After two months of testing in monitored production environments, we're happy to finally release the 'gold' version of SimpleDesk 2.0, codenamed Anatidae.

SimpleDesk 2.0 is fully compatible with SMF 2.0 final, and that is the only officially supported platform for its use...

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xx SimpleDesk 2.0 - release candidate available now!

June 26, 2011, 10:23:17 am by Gruffen
Well, at long last I'm extremely pleased to announce the immediate availability of SimpleDesk 2.0 RC1.

This is a release candidate, rather than the final release, so unless you're confident about fixing any issues that arise, you should use it only on a testing environment a...

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Latest Blogs

xx Using phpMyAdmin to export tickets with custom fields

March 01, 2012, 06:37:38 pm by tfs
I've been working towards figuring out how to export my data and capture the custom fields, as well as to be able to add up the total hours field for export, which is the field that I use the "Tally" plugin to add up.  Here's the SQL query that I've got so far.
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lamp Tip: Adding and removing columns on the grids

September 26, 2011, 03:36:43 pm by tfs
I wanted to have the Assigned User column on the [Tickets Awaiting User Response] grid.  And, I wanted to adjust the column widths a little bit to compensate.  Here's how I did it.

DISCLAIMER: Do this at your own risk.  No support is promised for this, and if you're...

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lamp Tip: Reattributing tickets from one user to another via SQL query

September 13, 2011, 07:57:48 pm by tfs
I've changed ticket ownership a time or two by editing by hand in phpMyAdmin, but now I've got one where I need to change ownership about 50 tickets, and I'd like to do them all in one fell swoop.  As a prerequisite, I want to change ownership of the ticket, and the f...

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