Author Topic: Additional Statuses  (Read 942 times)

Offline Spoogs

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Additional Statuses
« on: May 18, 2011, 12:11:34 am »
As discussed here... additional statuses for SD
Closed/Not Resolved - allows a ticket to be closed but strictly stating that the issue was not resolved
On-Hold - putting a ticket in limbo, not currently active but not closed or deleted either.

 

anything