Recent Posts

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SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
« Last post by tfs on April 25, 2019, 11:47:05 pm »
Thanks Jeremy. I'm hoping to get Tally going as well. I actually forget how to setup Tally. Do you remember if we had a tutorial on it?
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SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
« Last post by SleePy on April 25, 2019, 08:00:09 pm »
Will look into it.  It was broken at one time, I fixed it up and haven't checked since.
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SimpleDesk Tracker / SD 2.1 - Enable Front Page?
« Last post by tfs on April 22, 2019, 11:25:29 am »
I'm trying to enable the front page button at ?action=admin;area=helpdesk_plugins

I forget if that needs to be installed separately? The button is there but clicking on it has no effect, nor does Tally Custom Fields.

SMF 2.1 RC2
SD - who can tell? :) Latest from git?
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 26, 2019, 07:58:46 pm »
Thanks, will give it a try and report back.
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 23, 2019, 08:38:01 pm »
In the sd_sources/Subs-SimpleDes.php

Code: [Select]
function shd_buffer_replace(&$buffer)

Replace with

Code: [Select]
function shd_buffer_replace($buffer)

This is fixed in 2.1
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 18, 2019, 12:01:55 pm »
Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

I'm not quite sure what this means:

Quote
Are you doing any placements of SD like in the board index, unread replies or other areas?

I've done a few customizations over the years. Added a column or two to the ticket grids. Adjusted widths on the grids. Set the Additional Info area to collapsed by default. Added a few custom fields to the ticket display template.

But when you say Board Index maybe you mean the forum? In this case there is no forum and no personal messages available. That's all turned off. Help desk only.
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 16, 2019, 03:51:31 pm »
What version of SMF and SD?

Are you doing any placements of SD like in the board index, unread replies or other areas?
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 16, 2019, 02:19:54 pm »
According to this: http://www.simpledesk.net/development/api/

shd_buffer_replace may only be a problem when in help desk only mode, which is what I'm using.

Code: [Select]
package

subs
shd_buffer_replace()

shd_buffer_replace(  $buffer)

Last-minute buffer replacements to be made, e.g. removing unwanted content in helpdesk-only mode.
Parameters
$buffer
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 16, 2019, 02:14:23 pm »
Still getting the following error when updating PHP to 7.1. I'm not qualified to fix it.

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 07, 2019, 04:41:21 pm »
When I change PHP to 7.1 I get this in the error log...

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given

And this:

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to KB_ob() expected to be a reference, value given

Apparently the second one is due to a Knowledge Base I have installed, but it appears that the first is from SimpleDesk, and is located in \Sources\sd_source\Subs-SimpleDesk.php
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