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91
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 08, 2016, 06:58:08 am »
That is no longer necessary in 2.0
I still havent a clue why this isnt working for you.

Did you get the chance to try option I gave you? I'm just curious to see if this problem only exist with ur gmod group


I think you and I are on different sides of the world, ha!  I expect that by the time I log in here, you're sound asleep.   :)

I did create a new group called Staff with all the necessary permissions to allow the tickets to be seen and assigned the global moderator to that department, but it didn't change anything.  I then registered a brand new global moderator, but that did no good.  The last thing I tried confused me even more:

I assigned the global moderator to the Administrative department, which has all rights and privileges but, even assigned to the administrative department, the global moderator still cannot see any tickets.  Also, I've never found any department on the pulldown menu to assign tickets to, other than myself.

So, really...  no one can see tickets and the only reason I can is because I'm the Forum administrator; not because I'm the Help Desk administrator.

It just gets weirder!   ???



EDIT:  I'm going to install SD on a different test forum and see if that changes anything.  If it does, maybe that will tell you guys something.   :)


EDIT:  Okay, I've installed SimpleDesk on another test forum and it works as it should!  This HAS to be my fault; there's something I've done differently, between the two forums.  I'll get it figured out, or break a nail, trying!   :D
92
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 07, 2016, 11:11:16 pm »
That is no longer necessary in 2.0
I still havent a clue why this isnt working for you.

Did you get the chance to try option I gave you? I'm just curious to see if this problem only exist with ur gmod group
93
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 07, 2016, 03:43:56 pm »
I was wondering, please, according to THIS THREAD:

Where is the option for this?  "Treat this user group as helpdesk staff: = Yes "  Maybe that's my problem?
94
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 07, 2016, 08:34:14 am »
Just officially punching in.   :)

I'll peek in every once in a while to see if anyone has any ideas and, in the meantime, I'll mull over reinstalling.
95
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 06, 2016, 10:27:02 pm »
No worries, you're welcome
Have a good one
96
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 10:21:33 pm »
Global moderator was selected for the new group and assigned to the Staff Department.

I actually just registered an entirely new global moderator (just in case something was glitchy with the old one) but no dice.   ???

I think, Spoogs, that I'll sleep on it (since my contacts are drying out from all the staring, ha!) and try to start fresh in the morning.  I'll check back first thing, in case you spot something.  Thanks so much for hitting my thread; very appreciated!
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 06, 2016, 10:19:29 pm »
In the forum itself, you can create a new membergroup. You can then add your test account to that group. Once you do that, you can make that new group a part of the staff role you already created.
98
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 10:12:32 pm »
Create a new group called staff or something like that add it to that staff role in SD move your gmod tester to that group and see if anything changes


I've created the group.  Just checking... when you say to add my g.mod tester to that group, you mean to just check "global moderator" under "Assign Role", right?  I mean, there's no way to move an individual member to that group, other than moving his membergroup, right?
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 06, 2016, 10:07:30 pm »
Create a new group called staff or something like that add it to that staff role in SD move your gmod tester to that group and see if anything changes
100
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 10:04:22 pm »
No, the ticket was posted by a regular test member.  The g. mod member can't see anything, even when ignoring that fact that there is no number and clicking the menu tab anyway.  All categories are void of anything new.  Here's a screenshot of what it looks like to the g.mod.
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