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91
SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 07, 2016, 08:34:14 am »
Just officially punching in.   :)

I'll peek in every once in a while to see if anyone has any ideas and, in the meantime, I'll mull over reinstalling.
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 06, 2016, 10:27:02 pm »
No worries, you're welcome
Have a good one
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 10:21:33 pm »
Global moderator was selected for the new group and assigned to the Staff Department.

I actually just registered an entirely new global moderator (just in case something was glitchy with the old one) but no dice.   ???

I think, Spoogs, that I'll sleep on it (since my contacts are drying out from all the staring, ha!) and try to start fresh in the morning.  I'll check back first thing, in case you spot something.  Thanks so much for hitting my thread; very appreciated!
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 06, 2016, 10:19:29 pm »
In the forum itself, you can create a new membergroup. You can then add your test account to that group. Once you do that, you can make that new group a part of the staff role you already created.
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 10:12:32 pm »
Create a new group called staff or something like that add it to that staff role in SD move your gmod tester to that group and see if anything changes


I've created the group.  Just checking... when you say to add my g.mod tester to that group, you mean to just check "global moderator" under "Assign Role", right?  I mean, there's no way to move an individual member to that group, other than moving his membergroup, right?
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 06, 2016, 10:07:30 pm »
Create a new group called staff or something like that add it to that staff role in SD move your gmod tester to that group and see if anything changes
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 10:04:22 pm »
No, the ticket was posted by a regular test member.  The g. mod member can't see anything, even when ignoring that fact that there is no number and clicking the menu tab anyway.  All categories are void of anything new.  Here's a screenshot of what it looks like to the g.mod.
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Spoogs on June 06, 2016, 09:55:39 pm »
Yes they should see the number indicating a new ticket.

Is your gmod test user the same as your regular member user? Also, can your gmod see the ticket at all?
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 09:51:53 pm »
There arent too many forum permissions that affect SD from what I remember.

This has me scratching my head just a bit.

I have only 3 members on my test site right now.
I admin, 1 g mod, and 1 reg.

I posted a new tick with my reg, log in with my G mod (staff) and I can see it and interact with it kust fine.



And just to be sure what the global moderator sees, there should be a number next to the menu tab, if there is a new ticket,right?  A ticket that has not been assigned, I mean.  I do see it as an admin, but I just wondered what the g. mod is supposed to see.
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SimpleDesk Support / Re: Just a quick question about seeing tickets, please?
« Last post by Grammy on June 06, 2016, 09:48:56 pm »
assuming you did as suggested that should not affect it either


No, you're right.  I just unarchived the zip file and uploaded an unedited language file to the server and it changes nothing.  Bummer.  I thought I was closing in on it.
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