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Messages - Bonk

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News and Announcements / Re: What's in SimpleDesk 1.1?
« on: April 07, 2010, 06:36:28 pm »
Custom Fields in Tickets and Replies - The ability for helpdesk admins to create new fields to be added to tickets and/or replies, with controls over what data can be supplied, who it is visible to and more.

Email Notifications - Have the helpdesk email users when their tickets are updated.

I am very happy to see these two features top of the list. That is exactly where I would have gone with it. Now I don't have to! Yay!

I'm assuming the email notifications would email moderators and admins (helpdesk staff) too? Like, say on a new ticket?

(I have successfully installed 1.0 and am training staff on it now - to go public soon. Thanks again!)

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News and Announcements / Re: Announcing SimpleDesk 1.0!
« on: April 05, 2010, 08:18:04 am »
Great stuff Arantor! Can't wait to try it out! (I got my laundry done yesterday - now go do yours! ;))

edit: and Thank You!

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Archived News / Re: SimpleDesk 1.0 RC2
« on: April 04, 2010, 01:01:46 pm »
No doubt. You've hit on a real need at this time with this product.

I'm just itching to get a look at it and see if it will suit our needs or if it could be made to suit our needs with a little customisation.

I'm also being lazy! :) After handling hundreds of these requests manually by PM it is well past time for a system to track them. So now that I am writing one and just getting to the hard-on-the-head-finish-it-off stage... I find simpledesk! But I can't see it! What a tease!

Not meaning to rush you, take your time and let it out when you feel it is ready. I'll keep slogging through my own script in the meantime.

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Archived News / Re: SimpleDesk 1.0 RC2
« on: April 04, 2010, 12:40:08 pm »
I'm about half way through writing my own CD Key request system for an old game where the publisher made a shipping error and put CD Key stickers from a later version product on the cases. I am now the person to handle all of these requests. The leader of our non-profit organisation requested that I create an automated process that notifies a selected group of a request and tracks who approves it, so that users will get a faster response and we will have a better record.  Sounds a lot like a support ticket system to me.

Here is my prediction. Once I have finished writing my own (smf integrated) script to do the job, that is when SimpleDesk will be released. (as it seems the beta is now closed though still accepting applications).

:) Murphy's law of parallel software development. :)

The race is on! If I don't do my laundry I might finish it tonight! (But I really, really need to do some laundry!)

Looking forward to getting the opportunity to have some input on the product,
Bonk

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