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Messages - SleePy

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1
SimpleDesk Support / Re: Profile Settings Change error
« on: Yesterday at 10:24:17 pm »
If you are manually making changes you must be careful to ensure that the changes you made are valid code and queries.
Sometimes you can get a mod to install by uninstalling the original mod, install the second and install the original again.

The version for SimpleDesk supporting SMF's future 2.1 is edit free, which can help ensure that it works better with other modifications.


2
SimpleDesk Support / Re: Profile Settings Change error
« on: May 23, 2018, 04:49:52 pm »
Can you attach the affected file?  Looks like a bad edit from another mod.  You shouldn't proceed with mod installs if a error is detected.

3
We do not have a released solution for a contact form.  The ones made here use SMF's SSI to handle everything and custom built pages.

4
SimpleDesk Support / Re: Only certain group/s can see Helpdesk
« on: December 30, 2017, 11:01:51 pm »
You can configure roles and then assign those roles to groups.  Depending on those groups grant specific access to the helpdesk or not.

5
SimpleDesk Support / Re: Possibility to invite user to private ticket
« on: December 02, 2017, 12:13:22 am »
It has been considered but I haven't had time at the moment to add such a feature.

6
SimpleDesk Support / Re: Possibility to invite user to private ticket
« on: November 19, 2017, 10:46:41 pm »
The current system isn't designed to allow non staff members to view the ticket.

7
There isn't any built in way and code wise while you could do some database alterations to make it happen, wouldn't be supported and may break things as the system expects to have a valid user signed in to use the system.

8
SimpleDesk Support / Re: Alternating colours
« on: May 14, 2017, 03:27:09 pm »
There isn't a way easily to do it.  You would have to start off with that mod working in SMF, then bring in the changes it makes into the display for SimpleDesk as well.

9
SimpleDesk Support / Re: Alternating colours
« on: April 28, 2017, 10:56:31 pm »
We don't support that mod, not that it couldn't be done.

The changes I suggested in my last post group replies based on the member id.  If the same member replies multiple times in a row, the color wouldn't change.

10
SimpleDesk Support / Re: Alternating colours
« on: April 22, 2017, 08:13:13 pm »
If you want to change the color, I would suggest creating new names, copying the existing css for information and description and then altering it to fit your needs.  Unless you want to change those globally, as they are SMF css code and used in other parts around SMF.

If you wanted to track colors by the member, it should be possible by tracking the id_member and only changing $alt when we encounter a different id_member:
Code: [Select]
$alt = false;
$last_id_member = -1;
while ($reply = $context['get_replies']())
{
if ($last_id_member != $reply['id_member'])
$alt = !$alt;
$last_id_member = $reply['id_member'];

if (!empty($reply['is_new']))
echo '
<a id="new"></a>';

echo '
<div class="', $alt? 'description' : 'information', ' shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">

11
SimpleDesk Support / Re: Alternating colours
« on: April 17, 2017, 08:02:08 pm »
It can be by modifying the SimpleDesk-Display.template.php in the sd_template folder (in default theme folder)

look for:
Code: [Select]
while ($reply = $context['get_replies']())
{
if (!empty($reply['is_new']))
echo '
<a id="new"></a>';

echo '
<div class="description shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">

Replace that with:
Code: [Select]
$alt = false;
while ($reply = $context['get_replies']())
{
$alt = !$alt;

if (!empty($reply['is_new']))
echo '
<a id="new"></a>';

echo '
<div class="', $alt? 'description' : 'information', ' shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">

12
All fixed.  Testing a SMF patch here.

13
SimpleDesk Support / Re: Find And Repair Errors
« on: October 15, 2016, 08:35:55 pm »
Which version of SD?

14
SimpleDesk Support / Re: Disable the Urgency option
« on: October 15, 2016, 08:35:26 pm »
You can disable it via permissions, but admins can still change them.  It will still show up on the interface.  You could remove it from the interface by modifying templates as needed.

15
SimpleDesk Support / Re: quick reply Issue
« on: August 14, 2016, 06:08:25 pm »
Do you have any custom fields?  If so disable those as a test for now.

Something is up with that text.  Are you using a non english language or something else like Right to left?

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