I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.
See if you can help me.
Let's suppose I have 3 departments: A, B, C.
I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.
Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.
Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.
Department A or C can only see their own tickets.
When department B sends a ticket to department A or C, the same scenario must apply.
How to make?
Sorry for my bad english, used google translate.