SimpleDesk

SimpleDesk! => News and Announcements => Topic started by: Trekkie101 on January 05, 2010, 07:22:05 pm

Title: Presenting Simple Desk!
Post by: Trekkie101 on January 05, 2010, 07:22:05 pm
Welcome to the grand launch of Simple Desk!

Simple Desk is the creation of a "mega mod" for SMF, our goal is to bring a fully functional help desk solution to all users of SMF. Using the SMF framework as a basepoint for our work, we want to show how adaptable SMF can be when used to its full potential, and demonstrate correct coding procedures and style on a large scale.

The Simple Desk team was formed from volunteers from the Simple Machines Forum project, and morphed into its own separate entity to facilitate the creation of one of the best help desk solutions available for free. Simple Desk will be able to be run as part of SMF, or independently by shutting off the forum component.

In the coming weeks you will see feature lists, proof of concept screenshots and alpha test code being featured on this site. This is one of the biggest modification projects to hit the SMF ecosystem.
Title: Re: Presenting Simple Desk!
Post by: FreeMe on January 06, 2010, 04:04:48 pm
bout time smf gets a good help desk mod
Title: Re: Presenting SimpleDesk!
Post by: Sayaka Maizono on January 09, 2010, 12:13:18 am
bout time smf gets a good help desk mod
Title: Re: Presenting SimpleDesk!
Post by: FreeMe on January 09, 2010, 12:02:25 pm
quotin with no response :P
Title: Re: Presenting SimpleDesk!
Post by: Gruffen on January 09, 2010, 12:04:46 pm
Better that than simply "+1" :)

It is past overdue, time we made it happen.
Title: Re: Presenting SimpleDesk!
Post by: [SiNaN] on January 09, 2010, 12:40:57 pm
Sounds interesting. Will be around to see what you will come up with. Good luck! ;)
Title: Re: Presenting SimpleDesk!
Post by: Trekkie101 on January 09, 2010, 02:49:24 pm
Welcome avid SMF fan :D

Sinan see your PM box please :)
Title: Re: Presenting SimpleDesk!
Post by: tyty1234 on January 09, 2010, 03:46:55 pm
This project seems really interesting.

Will look forward to those screenshots and updates. :D
Title: Re: Presenting SimpleDesk!
Post by: Sabre on January 09, 2010, 07:03:33 pm
Very nice!
Good luck  8)
Title: Re: Presenting SimpleDesk!
Post by: hadesflames on January 10, 2010, 06:16:49 pm
Very nice project =]
Title: Re: Presenting SimpleDesk!
Post by: Gruffen on January 10, 2010, 06:26:01 pm
Already it's taking shape, too, and I'm hoping before very much longer we can start publishing some screenshots of what it looks like and how it works.
Title: Re: Presenting SimpleDesk!
Post by: genusis on January 13, 2010, 01:09:43 pm
Well its looking good so far, but as nas may know i expect progress.  ;)
Title: Re: Presenting SimpleDesk!
Post by: Gruffen on January 13, 2010, 01:12:31 pm
I call progress! Screenshot preview in http://www.simpledesk.net/community/index.php?topic=98.0
Title: Re: Presenting SimpleDesk!
Post by: cσσкιє мσηѕтєя on January 13, 2010, 01:14:53 pm
Proof on progress: http://www.simpledesk.net/sd/release.php :)
Title: Re: Presenting Simple Desk!
Post by: Duncan85 on January 14, 2010, 06:34:53 am
It seems to be a great project,features sound really promising,can't wait to see the first public release  ;)
Title: Re: Presenting Simple Desk!
Post by: JBlaze on January 14, 2010, 06:51:00 am
Thanks Duncan! Fixed your badge as well.
Title: Re: Presenting Simple Desk!
Post by: Costa on January 14, 2010, 04:29:41 pm
bout time smf gets a good help desk mod
:P
Title: Re: Presenting Simple Desk!
Post by: ~DS~ on January 16, 2010, 03:06:36 pm
If I understand clearly it's simliar to "SMF Project Tools" but a ticket system? Am I correct?
Title: Re: Presenting Simple Desk!
Post by: [FailSafe] on January 16, 2010, 03:12:25 pm
O.o Whats "SMF Project Tools"? That sounds cool.
Title: Re: Presenting Simple Desk!
Post by: cσσкιє мσηѕтєя on January 16, 2010, 03:13:34 pm
If I understand clearly it's simliar to "SMF Project Tools" but a ticket system? Am I correct?

It's more like a helpdesk for support. Google is your friend if you want more info on what that is. :)
But yeah, it can be used like a bug tracker of sorts as well.

O.o Whats "SMF Project Tools"? That sounds cool.

A bug tracker modification for SMF, made by Niko. We use it here. :)
Title: Re: Presenting Simple Desk!
Post by: Gruffen on January 16, 2010, 03:14:48 pm
SMF Project Tools is a bugtracker/project manager - we use it here, in fact, and more information can be found at http://www.smfproject.info/

SimpleDesk is a helpdesk; users file tickets to be resolved - such as you might have for any service provider. For example, if my VPS has a fault, I log into the host's helpdesk and file a ticket with all the details, then the staff fix it. No-one but me and the staff can see that ticket, either.


EDIT: Ninja'd by Nas
Title: Re: Presenting Simple Desk!
Post by: cσσкιє мσηѕтєя on January 16, 2010, 03:15:38 pm
Meh, you included more information in your post than I did. So I was Ninja'd :D
Title: Re: Presenting Simple Desk!
Post by: ~DS~ on January 16, 2010, 03:20:09 pm
If I understand clearly it's simliar to "SMF Project Tools" but a ticket system? Am I correct?

It's more like a helpdesk for support. Google is your friend if you want more info on what that is. :)
But yeah, it can be used like a bug tracker of sorts as well.
I see so if a user had a problem with his account...let's say, he want to change his username which he cannot, only by the administrator so therefore the user make a ticket?
Title: Re: Presenting Simple Desk!
Post by: [FailSafe] on January 16, 2010, 03:23:54 pm
A bug tracker modification for SMF, made by Niko. We use it here. :)

Oh! I thought it was called Project Tracker. I got confused....again. ^^;;

EDIT: The smfproject.info link isn't working for me.
Title: Re: Presenting Simple Desk!
Post by: Gruffen on January 16, 2010, 03:28:51 pm
Blargh, it's smfproject.net. I would advise you to look at their tracker though...

Dismal: That's it exactly. But this way it can be done without PMing, meaning that instead of PMing all the admins, you just file a ticket and those who can deal with it can deal with it, rather than waiting for one person to deal with it.
Title: Re: Presenting Simple Desk!
Post by: ~DS~ on January 16, 2010, 03:35:02 pm
Blargh, it's smfproject.net. I would advise you to look at their tracker though...

Dismal: That's it exactly. But this way it can be done without PMing, meaning that instead of PMing all the admins, you just file a ticket and those who can deal with it can deal with it, rather than waiting for one person to deal with it.
Perfect, sounds my kind of mod. Hope it can replace the "Contact" mod but will be keeping that one for guests.
Title: Re: Presenting Simple Desk!
Post by: Gruffen on January 16, 2010, 04:34:55 pm
Well, contact would normally be for things you just want to convey, especially feedback. A helpdesk is when you need something taken care of.
Title: Re: Presenting Simple Desk!
Post by: ~DS~ on January 16, 2010, 04:37:08 pm
Well, contact would normally be for things you just want to convey, especially feedback. A helpdesk is when you need something taken care of.
Make senses, thank you.
Title: Re: Presenting Simple Desk!
Post by: explodingcan on January 31, 2010, 03:33:48 am
I am excited to see how this mod turns out. I may need to use it in the future!
Title: Re: Presenting Simple Desk!
Post by: Gruffen on March 03, 2010, 07:01:03 pm
Can help you support to me back up team for my website. I talk to you pm thank contact to me


Sorry, no, we don't provide support for third parties - we write a helpdesk package and will be supporting that, we can't offer more than that.
Title: Re: Presenting Simple Desk!
Post by: Deezel on March 11, 2010, 02:15:33 pm
Great idea, and one that I will be using on my live forums.
How does one become a beta tester, as i do have a couple of test sites of my own.

Cheers
Deezel.
Title: Re: Presenting Simple Desk!
Post by: cσσкιє мσηѕтєя on March 11, 2010, 02:17:02 pm
Hello Deezel,

Glad you are interested in our project. If you want to become a beta tester, please fill our custom beta testing form located HERE (http://www.simpledesk.net/contribute/development/betatesting/). :)
Title: Re: Presenting Simple Desk!
Post by: Deezel on March 11, 2010, 06:12:06 pm
Thanks Nas,
Will do!!
Title: Re: Presenting Simple Desk!
Post by: fatdaddy on March 12, 2010, 12:08:35 pm
i'm sure I can put this to good use on my forum  :)

looking forward to release.........
Title: Re: Presenting Simple Desk!
Post by: ѕησω on March 12, 2010, 06:33:02 pm
For what I've seen from Beta testing, SD 1.0 will be great!

As well as the following releases :P