Is there a little guide to set right SD permissions ? ;D
Could you go into a little bit more detail as to what you're attempting to accomplish?
i need to understand the logic: Templates for permissions and Role, Membergroups, Departments
but looking better i understan this:
In Helpdesk Permissions box: Templates i see 3 predefined Roles
In Role box: i've to assign one of predefined role to SMF user or user group
Is it right ?
no
you create your own roles using the templates as a base so you create a new staff role based on the staff template then that role is assigned to groups and departments
thats what all the create new role links do