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Messages - tfs

#31
SMF Custom Profile Fields were never designed to show up in SimpleDesk. I've done it before, and somewhere on this forum is a how-to. Let me see if I can locate.

Found it here: https://www.simpledesk.net/community/index.php?topic=1141.msg10852#msg10852

I won't be able to give you much support with it though, as it's been years since I've been into that code.
#32
SimpleDesk Support / Re: Bugs in SimpleDesk-SSI.php
November 27, 2015, 11:14:46 PM
Good deal. Are you ready for any testing to get going now? Anything in  particular we're going to concentrate on? Is this just strictly getting SD to run on SMF 2.1 B2?
#33
SimpleDesk Tracker / Re: Reattribute tickets
November 27, 2015, 07:53:52 PM
Here's how I'm currently doing it for completely moving ALL tickets from one user to another...

First, I brought the tickets over from user 71 to user 256.

update sd_helpdesk_tickets set id_member_started = 256 WHERE id_member_started = 71


Then brought over ONLY the first replies.

update sd_helpdesk_ticket_replies
set id_member = 256, poster_name = 'John Smith', poster_email = '[email protected]'
where id_msg in (SELECT id_first_msg FROM `sd_helpdesk_tickets` where id_member_started = 256)


That way the other replies stay attributed to the original user, which makes more sense.
#34
Still happens on SimpleDesk_dev_build_d71c21b.tgz
#35
I'd really love it if this were fixed.
#36
I've uninstalled everything and reinstalled be91a66.  Still the same problem.  I can't get to this index page.
#37
No, there's no session info on that URL.  Could this be a browser issue?  I'm running FF 7.01.
#38
I'm going to [Admin/Helpdesk/Maintenance/Search Settings] and getting a session verification error every time.

An Error Has Occurred!
Session verification failed. Please try logging out and back in again, and then try again.

I've logged out and back in.  I've logged in as a different admin user.  No change.  I'll keep looking.  Will uninstall everything and make it vanilla.  But just for the record, nobody else here has said that they can go to that screen.  Are you able to do so?
#39
I still get the error on SimpleDesk_dev_build_cb39f13.tgz
#40
Quote from: Labradoodle-360 link=issue=802.com6692#com6692 date=1319999761
I was referring to the latest development package from the Downloads section. Although there's probably a later revision on Github, I've not fully gotten setup on Git yet.

The latest on our SVN here is r538, created back on August 25th.  I don't get the session verification error with that version.  I get it with SimpleDesk-SimpleDesk-f806480.zip generated from GitHub.
#41
Can you provide me a link to the latest dev build?  Also, define what "latest dev build" actually means now.
#42
Have received strong feedback about the need to comment back and forth with staff without emailing clients.
#43
See attachment for suggested fix.  It allows the poster to un-select individuals from the email.
#44
As long as I'm posting the fix for that one, I may as well post the other fix in the same file where the department link wasn't always included properly in the grid sorting.

Change this:
$html = '<a href="' . $scripturl . '?action=helpdesk;sa=' . $_REQUEST['sa'] . ($_REQUEST['sa'] == 'viewblock' ? ';block=' . $_REQUEST['block'] : '') . $link . '">' . $string . '</a> ';

To this:
$html = '<a href="' . $scripturl . '?action=helpdesk;sa=' . $_REQUEST['sa'] . ($_REQUEST['sa'] == 'viewblock' ? ';block=' . $_REQUEST['block'] : '') . $link . $context['shd_dept_link'] . '">' . $string . '</a> ';

#45
Arantor posted a fix for this on git.

In: sd_template/SimpleDesk.template.php

Change This:
<td width="17%" class="shd_nowrap"><img src="', $settings['default_images_url'], '/simpledesk/status.png" class="shd_smallicon" alt="" /> ', template_shd_menu_header('starter', $txt['shd_ticket_status']), '</td>';

To This:
<td width="17%" class="shd_nowrap"><img src="', $settings['default_images_url'], '/simpledesk/status.png" class="shd_smallicon" alt="" /> ', template_shd_menu_header('status', $txt['shd_ticket_status']), '</td>';

I have not tested this fix, but I have a high confidence level that it's correct.