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Messages - Senalaya

#1
First of all congratulations and a big thank you for the 2.0 release.

Currently you have implemented the option to auto-purge tickets by department after a set time.
What I'd be looking for is an option to also set a time limit by ticket status. Namely to apply that to tickets with the status "Awaiting User Response".

After using the Helpdesk for several months now, tickets keep piling up with that status, because some users simply can't be bothered to repond. So, it would be very helpful to have the option to auto-close/purge these tickets after a set time with a notification sent to the user "Ticket closed due to lack of response" or something like that.