SimpleDesk

SimpleDesk! => SimpleDesk Support => Topic started by: ProfDrDennis on May 05, 2010, 05:18:47 PM

Title: einem Mitglied können keine Tickets zugeordnet werden
Post by: ProfDrDennis on May 05, 2010, 05:18:47 PM
   SimpleDesk version:   1.0 Felidae
   SMF version:  SMF 2.0 RC3
   
   
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: Gruffen on May 05, 2010, 05:31:54 PM
Something we can help you with?
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: ccbtimewiz on May 05, 2010, 07:11:56 PM
I believe they're asking for the ability to assign more members to a ticket.
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: Gruffen on May 05, 2010, 07:46:31 PM
Assuming that is the case...

There are no plans to add this, and to be honest I don't really see there is a great need for it either in a conventional helpdesk environment (and likely it would complicate matters)
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: hadesflames on May 05, 2010, 07:54:26 PM
Quote from: Arantor on May 05, 2010, 07:46:31 PM
Assuming that is the case...

There are no plans to add this, and to be honest I don't really see there is a great need for it either in a conventional helpdesk environment (and likely it would complicate matters)

Indeed, and if someone is assigned to a ticket and needs help, v1.1 (I think?) will include a feature to help staff communicate with each other about the issue at hand.
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: Gruffen on May 05, 2010, 07:56:52 PM
Staff making notes on a ticket not visible to users is later; there's nothing in 1.1 about staff communicating to each other - but the PM system is always there.

Or even staff making tickets themselves, for which 1.1 does include the ability to link tickets together.
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: hadesflames on May 05, 2010, 10:00:35 PM
Ahh yes...but it will certainly be there eventually, and that is certainly better than having multiple people assigned to a ticket.
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: Achilles on May 06, 2010, 08:02:39 AM
Quote from: Chris on May 05, 2010, 07:11:56 PM
I believe they're asking for the ability to assign more members to a ticket.

Or assign membergroup? Well, yeah, at least departments are not yet implemented... yet, though when will it be?
Title: Re: einem Mitglied können keine Tickets zugeordnet werden
Post by: Gruffen on May 06, 2010, 08:10:40 AM
Quote from: Achilles on May 06, 2010, 08:02:39 AM
Or assign membergroup? Well, yeah, at least departments are not yet implemented... yet, though when will it be?

When it's done.