Hi, thanks for this great mod.
I have one issue after installation simpledesk-2.0-anatidae.zip on SMF 2.0.2 all seems cool but permissions from membergroups permissions missing. There is nothing regards to Simple Desk. Before one year i had installed earlier version and there are been permissions like this:
(https://www.simpledesk.net/images/blog/shd_permissions_old.png)
They haven't been in there since early 1.1 releases, mostly because of department support. Go look in Admin > Helpdesk > Permissions as discussed in http://www.simpledesk.net/community/index.php?topic=709.0