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Messages - tfs

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1
General Discussion / Re: Welcome me to this forum!
« on: September 17, 2017, 09:33:32 pm »
Welcome! :)

2
Getting this on the Home screen at https://www.simpledesk.net/

 Notice: Undefined variable: list in /sv/sd/simpledesk.net/security/sources/Subs.php on line 4653

3
Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.

Admin/Configuration/Languages/English

In lower right corner select SimpleDesk/Email Notifications.

4
SimpleDesk Support / Re: Only one attachment?
« on: March 28, 2016, 02:15:04 pm »
By attaching one and clicking on browse again I am able to post more than one attachment to a new ticket or a reply.

5
SimpleDesk Support / Re: Changing the Email..
« on: December 30, 2015, 05:22:25 pm »
Go to [Admin/Configuration/Languages] - Click on English. In the bottom right corner select "Email Notifications" in the SimpleDesk category.

All of your email templates are editable in there.

6
SimpleDesk Tracker / Re: Re-order custom fields
« on: December 07, 2015, 06:25:14 pm »
I recall when Arantor left and we released before this was done... and I wondered if we didn't just lose a fleeting idea. :)

7
SimpleDesk Tracker / Re: Enhancement requests from real world users.
« on: December 07, 2015, 04:55:04 pm »
1) The updated column shows the last date of ticket updates. The request to me was a column that showed a simple number, which was the number of days since the ticket was CREATED.

3) I recall Arantor lamenting that he did it this way. It creates confusion is what I've experienced.

4) I have a search system that I created with Arantor's help. But it's not particularly powerful.

8
SimpleDesk Team Blog / Re: SimpleDesk 2.1 for SMF 2.1
« on: December 05, 2015, 02:45:38 pm »
[[ LIKE ]]

9
SimpleDesk Support / Re: Custom Profile Fields Not Working
« on: December 05, 2015, 02:42:01 pm »
Good luck!

10
SimpleDesk Tracker / Re: Enhancement requests from real world users.
« on: November 30, 2015, 10:12:10 pm »
 ;)

Wow... your first post in more than 5 1/2 years! Things are starting to awaken in the SimipleDesk world. This is exciting!

11
SimpleDesk Tracker / Enhancement requests from real world users.
« on: November 30, 2015, 07:04:30 pm »
Enhancement request from my guys who are using this every day.

1) Add a column to main grids for ticket age (in days).
2) Add a column to main grids for displaying output of Tally plugin. In our case it would show the total billable time on a ticket.
3) Combine "Tickets Awaiting Staff Response" and "Tickets Awaiting User Response" into one grid.
4) Search - This one could be made SO much better.
5) Ability to create custom "filters" and activate them, so that a particular user sees only tickets where title contains "XYZ" or body contains "123." (for instance) This is separate from Departments. A user would/could create their own filters and it would be active while looking at the main grids.
6) Ability to have a reply on a ticket that is visible only to staff, and which isn't logged, and doesn't trigger an email to the customer. It would look similar to how a "deleted" reply now appears with a red background, but it would be some color other than red to distinguish it from deleted replies.

TFS

Edit: adding a #7
7) Allow reordering of items in a "Select from" [Dropdown/Radio Buttons/Multiple Items] custom fields.

12
SimpleDesk Support / Re: Custom Profile Fields Not Working
« on: November 30, 2015, 12:08:03 pm »
Thank you! Unfortunately I don't have access to that topic.

Oops, sorry. Let me quote the important parts here.

So you are looking to see the SMF custom profile fields display on tickets?

Yessir!  I'm looking to display fields 1, 2, 8 & 9.

Code: [Select]
SELECT id_field, col_name, field_name FROM `smf_custom_fields` where I_WANT!
id_field, col_name, field_name
1, cust_organi, Organization Name
2, cust_jobtit, Job Title
8, cust_08, Phone
9, cust_09, Mobile Phone


It's never actually sent to the template in that sense but it's there. Just need to be lazy and globalize $memberContext and it's right there.

In SimpleDesk-Display.template.php:

Code: [Select]
global $memberContext;
print_r($memberContext[$context['ticket']['member']['id']]);

That array will contain cust_organi, cust_jobtit and the rest of them. So you then just need to add them where you want them to be in the template. And of course remove the print_r() line. So to add them right below the username in the ticket details column:

Code: (Find) [Select]
<li id="item_userstarted">
<dl>
<dt><img src="', $settings['default_images_url'], '/simpledesk/user.png" alt="" class="shd_smallicon" /> ', $txt['shd_ticket_user'], ':</dt>
<dd>', $context['ticket']['member']['link'], '</dd>
</dl>
</li>
Code: (Add after) [Select]
<li id="item_organi">
<dl>
<dt><img src="', $settings['default_images_url'], '/simpledesk/user.png" alt="" class="shd_smallicon" />Organization name:</dt>
<dd>', $memberContext[$context['ticket']['member']['id']]['options']['cust_organi'], '</dd>
</dl>
</li>

And so on. As you can see you have to edit each "label" yourself since it doesn't fetch that itself. If that's a problem you need another query to find them, unless I'm being stupid. You also may want to give each of them their own icon instead of user.png.

Looks like the template has a glitch in it.  It looks OK on the screen, in that the custom fields are displayed.

https://www.x.com/helpdesk/index.php?action=helpdesk;sa=ticket;ticket=1454.msg12839
8: Undefined index: cust_09
File: /x/helpdesk/Themes/default/sd_template/SimpleDesk-Display.template.php
Line: 103

https://www.x.com/helpdesk/index.php?action=helpdesk;sa=ticket;ticket=1454.msg12839
8: Undefined index: cust_08
File: /x/helpdesk/Themes/default/sd_template/SimpleDesk-Display.template.php
Line: 96

https://www.x.com/helpdesk/index.php?action=helpdesk;sa=ticket;ticket=1454.msg12839
8: Undefined index: cust_organi
File: /x/helpdesk/Themes/default/sd_template/SimpleDesk-Display.template.php
Line: 89

Ah, that's stupid of me. You'll want to make sure they actually have a value first:

Code: [Select]
',!empty($memberContext[$context['ticket']['member']['id']]['options']['cust_organi']) ? $memberContext[$context['ticket']['member']['id']]['options']['cust_organi'] : '','
That makes sure it only shows if there's something to show, if not it'll just be empty. You can of also put the entire thing in an if statement so it doesn't show the icon and the label either if the field is empty.

13
The code edits I posted came from Arantor, though I don't remember where he posted it. Might have been via email, or even over on Wedge. But it has been working for me for years now.

14
Install SMF 2.1 beta 2
Install SimpleDesk from Git 11/29/2015 - 7p Pacific Time
I think it's  640cb41

On main screen of help desk see the following...

Quote
Warning: Missing argument 2 for shd_error_types() in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2037

Warning: Missing argument 3 for shd_error_types() in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2037

Warning: Missing argument 4 for shd_error_types() in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2037

Warning: Missing argument 5 for shd_error_types() in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2037

Notice: Undefined variable: file in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2045

Notice: Undefined variable: error_message in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2045

Notice: Undefined variable: file in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2047

Notice: Undefined variable: error_message in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2047

Notice: Undefined variable: error_message in /homepages/9/d299421546/htdocs/180support/web_root/Sources/sd_source/Subs-SimpleDesk.php on line 2047

15
Ping to Sleepy. Can this be made part of the 2.1 release?

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