Good day !
I installed the forum mod SimpleDesk.
Please tell me, is it possible to create reports for a specific field?
People from different organizations leave me tickets. I created an additional field "Organization" for leaving the application so people can fill them in.
Can I generate a report at the request of specific organization?
Thank you for your help!
...reports?
Quote from: Flavio93Zena on August 29, 2015, 03:26:27 AM
...reports?
Thank you for reply!
Yes, reports.
For example:
(https://pp.vk.me/c623820/v623820324/4178c/b0Cx3s_0vk0.jpg)
This is a standard list of user activity. (I'm sorry, just my SimpleDesk translated into Russian).
We can add here another column?
Pretty sure it's possible, even if the layout can be broken easily. What do you want to add?
Quote from: Flavio93Zena on August 31, 2015, 02:23:34 PM
Pretty sure it's possible, even if the layout can be broken easily. What do you want to add?
I added an additional field (text) "Organization" and "Phone number" (sorry for screenshots in russian language)
(https://pp.vk.me/c623820/v623820324/41f13/eWaPVwwHWoA.jpg)
Users fill it when creating a new ticket.
(https://pp.vk.me/c623820/v623820324/41f1c/_YE_88b_w8Q.jpg)
Help please add it to the list of user activity
I see, the relevant table is this smf_helpdesk_custom_fields_values, then you will need to edit function shd_main_helpdesk() in SimpleDesk.php and finally the template to show it up. arantor would easily be able to do it, but he mostly disappeared from the net :/ My php knowledge may not be enough to figure out how to do what you ask, I'm just replying to tell you, because I am about to go to lunch so I can't really take a closer look at it and eventually try to code it at the moment.
Maybe enabling the email notifications is a good idea.
I wrote a SQL query a few years ago and documented it here:
https://www.simpledesk.net/community/index.php?topic=1234.0
That may get you started.