First of all...I want to say I absolutely love this mod! Nice work!
Since this modification can be used outside of SMF...wouldn't it be prudent to add a Help section for this modification? Not only would this benefit the regular user but, the Staff as well. Some users may be a little overwhelmed as to how to use it...since it does have a lot of nice features.
Just saying...
i think they talked about it http://www.simpledesk.net/community/index.php?issue=2.0
This is planned can't really say when it would be available though (as you can see things are a little quiet here for now). I actually fond much of it pretty straight... I did create a mini-tutorial for my staff... maybe one of these days I'll polish it up and post it up.