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the current open tickets

Started by TwistedCat, September 23, 2014, 04:42:20 AM

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TwistedCat

Hello

I have been looking for the shd_get_active_tickets() or $context['Cuuent_open_tickets'] so it would out put the number of current open tickets. If anyone would know what this might be I would be very greatful

Thanks

venguard223

It is never supposed to display the number of current open tickets. EVER.

The number it is supposed to display is the number of tickets that need response. For example, consider a helpdesk with 10 tickets, but every single one of them was last replied to by a staff member... the theory then of course is that every ticket is waiting for user response - so the number should be 0 (and thus not shown) because there's nothing for the staff to do.

It could be changed to what you're asking but frankly there is pretty much only one person who *can* do that, and that would be its original author...

TwistedCat

Thanks for your reply but then my next question is how to i call that number of tickets that need a response.

TwistedCat

#3
I found it

', $context['active_tickets'] ,'
Will out put the current number of tickets that need a reply

for example usage
<span>', $context['active_tickets'] ,'</span>

I got it from this - https://github.com/SimpleDesk/SimpleDesk/blob/41dbf9e44bbee3c19d7aebf999fae0142e1d8c0b/sd_source/Subs-SimpleDesk.php#L293-L358