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Messages - Rus

#1
I've done that many times as a ticket tracking device in different jobs where I'm the local support and people have issues with calling the helpdesk.  Sometimes its a good thing, sometimes you need to hit them with a bigger hammer until they call the helpdesk and follow process.

Depends on the job.
#2
Hehe, I did look at the pretty pictures and was very happy.  :)
#3
I still haven't finished reading the book on page 1.  :)
#4
Very Cool!
#5
General Discussion / Re: I got excited
April 19, 2011, 08:14:23 PM
I got excited when I saw this thread brought back up.  :)
#6
SimpleDesk Discussion / Re: Ticket Categories
April 11, 2011, 07:38:24 PM
YEAH!

This was something I was looking forward to.
#7
Hehe, I'm eating left over pizza for breakfast this morning.  :)

I'm also looking forward to this and liking what I'm hearing so far about it.
#8
General Discussion / I got excited
February 22, 2011, 08:30:38 PM
I saw a signature at sm that said 1.1 was 92% complete.  :)
#9
Cool.  :)
#10
I was thinking more on the support end.  Say one person supports this stuff, and another person supports that stuff, and they just see their relevant tickets instead of all tickets.
#11
I have a question about the enhanced permissions.

Is it possible to make it category based?  Example one membergroup sees this batch of tickets and another membergroup sees a different batch of tickets based on a category the user selects or is preselected for them depending on their membergroup?