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SimpleDesk

SimpleDesk! => SimpleDesk Discussion => Topic started by: Mari-chi on February 06, 2011, 08:12:32 AM

Title: What does private & non-private mean, exactly?
Post by: Mari-chi on February 06, 2011, 08:12:32 AM
Really loving Simple Desk (especially since we were paying to use a non-integrated helpdesk software before... -_-) <333

Just one question: what does private & non-private when opening a ticket mean? I know I can make that part hidden to members, but was just curious what they meant.

Thanks! :)
Title: Re: What does private & non-private mean, exactly?
Post by: JBlaze on February 06, 2011, 02:05:48 PM
Private means that the ticket is only viewable to admins and not other members or staff with access to the helpdesk.
Title: Re: What does private & non-private mean, exactly?
Post by: Mari-chi on February 07, 2011, 12:46:38 PM
Ohh I see! Thanks, J :D
Title: Re: What does private & non-private mean, exactly?
Post by: Gruffen on February 08, 2011, 05:48:18 AM
Not exactly, actually.

Privacy is one of the tricky matters to set up, the idea behind it was to create a dual layer system so 'non private' tickets were for regular users for staff to tackle, and staff could set up private tickets that only admins/senior staff can see. It's all driven by permissions.
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