SimpleDesk

SimpleDesk! => News and Announcements => Archived News => Topic started by: Gruffen on January 13, 2010, 12:43:22 PM

Title: Sneaky peeky at SimpleDesk 1.0
Post by: Gruffen on January 13, 2010, 12:43:22 PM
The project is moving along at a fantastic rate - one I'm personally very happy with, and I'm glad to see the enthusiasm in all the team in getting to where we are. Nas posted a statement about following our progress, in the team blog (http://www.simpledesk.net/community/index.php?topic=95.0), and in keeping with that, I want to show you some of that 14% we've achieved thus far.

Here is the first public screenshot, the main ticket view itself, where your users will be reading the help provided, and where your staff will be seeing the issue itself... either way, it's a pretty important part of SimpleDesk, as it's one of the areas users will be spending a lot of time on.

Without further ado, I give you: "My First Ticket!"

(https://www.simpledesk.net/images/previews/helpdesk_ticket_preview1.png)
(click me for full size version (http://www.simpledesk.net/images/previews/helpdesk_ticket_preview1.png))


Comments, thoughts, appreciations to Nas for a fine piece of design-work perhaps? ;)
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Eliana Tamerin on January 13, 2010, 12:51:10 PM
/me beats on SimpleDesk (read: Nas) for not following typical SMF convention for buttons.

IMHO, I think they look better below or above (or both) the header bar. Not on the header bar.
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: cσσкιє мσηѕтєя on January 13, 2010, 12:53:15 PM
We'll fix it for you, then. :P

if($user_info['name'] == 'Eliana Tamerin')
{
     // Boring buttons
}


Meh, IMO, both works, but doing it like I did here is something new and inventive ($ego++; :P).
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Bᵃ on January 13, 2010, 12:57:12 PM
Quote from: Eliana Tamerin on January 13, 2010, 12:51:10 PM
/me beats on SimpleDesk (read: Nas) for not following typical SMF convention for buttons.

IMHO, I think they look better below or above (or both) the header bar. Not on the header bar.

I have to agree. Even moving them underneath the ticket description would be good. Maybe put all of the buttons in that box that's already there instead of just the reply button. :)

Also, the edit and delete icons on the reply look screwy. They either need to move up above the line (which should extend the full length of the reply) or to a new position entirely.

B
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: cσσкιє мσηѕтєя on January 13, 2010, 12:58:03 PM
Quote from: Bᵃ on January 13, 2010, 12:57:12 PM
Quote from: Eliana Tamerin on January 13, 2010, 12:51:10 PM
/me beats on SimpleDesk (read: Nas) for not following typical SMF convention for buttons.

IMHO, I think they look better below or above (or both) the header bar. Not on the header bar.

I have to agree. Even moving them underneath the ticket description would be good. Maybe put all of the buttons in that box that's already there instead of just the reply button. :)

Guess we could include a little setting for the buttons, IDK.

Quote from: Bᵃ on January 13, 2010, 12:57:12 PM
the edit and delete icons on the reply look screwy. They either need to move up above the line (which should extend the full length of the reply) or to a new position entirely.

They're supposed to. Something wrong with Arantor's view.
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Gruffen on January 13, 2010, 12:59:29 PM
That's Firefox 3.0.17 btw. Is fine in Chrome 4.
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Bᵃ on January 13, 2010, 12:59:39 PM
Quote from: Nas on January 13, 2010, 12:58:03 PM
They're supposed to. Something wrong with Arantor's view.

Okay, cool. :)

B
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: tyty1234 on January 17, 2010, 11:15:05 PM
Looking great so far! ;D
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Gruffen on January 17, 2010, 11:16:18 PM
Thanks :) Mostly that's down to Nas, of course.
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: live627 on January 20, 2010, 03:13:17 PM
Looks good, but I agree with Eliana - buttons need reworked
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Gruffen on January 20, 2010, 03:18:19 PM
It is being looked at, and no doubt we'll publish what we come up with.
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Acans on January 22, 2010, 05:02:47 AM
Looks very good Arantor :)
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: cσσкιє мσηѕтєя on January 28, 2010, 10:12:58 AM
Thought I'd let you all know that I just added a setting to the mods ACP where you can disable the navigation style shown on the preview here, and replace it with default SMF buttons.
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: ~DS~ on January 28, 2010, 10:17:38 AM
Thanks for the update, Nas.  :)
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: [FailSafe] on January 28, 2010, 06:58:54 PM
Oh cool! Thanks Nas! :D
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: Gruffen on January 28, 2010, 07:02:53 PM
I also added a setting earlier today that allows you to use the staff icon (as you see in the above picture) or the proper badge of users. :)

I'm sure we can get more screenshots out to you soon :)
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: [FailSafe] on January 28, 2010, 07:04:54 PM
Quote from: Arantor on January 28, 2010, 07:02:53 PM
I also added a setting earlier today that allows you to use the staff icon (as you see in the above picture) or the proper badge of users. :)

Great! This will help a lot for my site! :D
Title: Re: Sneaky peeky at SimpleDesk 1.0
Post by: MultiformeIngegno on February 04, 2010, 10:31:58 AM
It's a really interesting project!!
I'll follow all the development phases!! I'm curious!! ;)