I have a client who replies to emails and I don't see them.
Can I have their replies automatically add to the ticket?
Or if possible...can I have some sort of "DO NOT REPLY TO THIS EMAIL IT IS A NOTIFICATION" text to help them transition from email to tickets? :)
Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.
Admin/Configuration/Languages/English
In lower right corner select SimpleDesk/Email Notifications.