SimpleDesk

SimpleDesk! => SimpleDesk Support => Topic started by: fo$fik on August 05, 2010, 05:37:54 AM

Title: Add new place in ticket details
Post by: fo$fik on August 05, 2010, 05:37:54 AM
Hi,
I need to add something in ticket details and ticket post
Now we have this:

Ticket details
    * Id: 00001
    * User:
    * Posted: Today 10:20:19
    * Urgency: Low Increase
    * Assigned to: Unassigned
    * Status: New
    * Replies: 0
    * Privacy: Not Private (Change)
    * IP address:


I need to have two more options
Ticket details
    * Id: 00001
    * User:
    * Posted: Today 10:20:19
    * Urgency: Low Increase
    * Assigned to: Unassigned
    * Status: New
    * Replies: 0
    * Privacy: Not Private (Change)
    * IP address:
    * Player:
    * GUID:


How can I add this?
This 2 options coudl be write when we create ticket (needed to create it)
Title: Re: Add new place in ticket details
Post by: cσσкιє мσηѕтєя on August 05, 2010, 06:18:30 AM
Hello,

Custom ticket fields will be introduced in SimpleDesk 1.1.
Title: Re: Add new place in ticket details
Post by: fo$fik on August 05, 2010, 08:11:27 AM
Uderstood chief!
Possible relase date?
Title: Re: Add new place in ticket details
Post by: cσσкιє мσηѕтєя on August 05, 2010, 08:47:27 AM
As soon as we are able to. Development is a bit slow at this moment due to our former lead developer leaving due to personal reasons, as well as the rest of the team being busy with other things.
Stay tuned for updates!
Title: Re: Add new place in ticket details
Post by: cristianlf on January 12, 2011, 03:16:33 PM
Hello I was trying something like you want, so i found this post and now i want to share where you can add things :)

look at themes/default/SimpleDesk-Post.template.php



125 line aprox.  there is you can add whatever you want there :) 

hope this still works for you

regards
Title: Re: Add new place in ticket details
Post by: Gruffen on April 11, 2011, 06:36:55 AM
It's a little more complex than just the template, though ;)

Custom fields will be in the next version; barring a couple of things, custom field support is basically done.