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Have any changes been made before this happened?
Did it ever work correctly?

i see this problem from first after install simpledesk and i have checked everything.
i think if this problem from theme Staff & Administrators can not see button reply but available for Staff & Administrators!

and if this problem from Themes Member Options the users can not see Quick Reply button in board ,but quick reply button available for All users in board!

Do you have any ideas?

Are you using another theme, if so can you test this with the default theme to make sure its not a theme related issue?

SimpleDesk's quick reply submit options are the same ones you see on the regular reply/new ticket screen.  So they should normally show.

Hi ,SleePy

this problem with default theme too ,see image

Are the staff and administrators using the same theme as the users?

Yes Sure

Note:
1 - this problem in simpledesk Only.
2- in SMF board quick reply working fine and quick reply button available for All users

Hi ,Spoogs
i was change it ,and users can see Quick Reply Box but the problem users can not see button send reply ,please check image
Staff & Administrators can see button send reply

Hi ,SleePy

i cant see Quick reply in their options under their profile to use quick reply in board

Please explain step by step for Access Method to this options

Hi ,

quick reply button unavailable for users
but available for Staff & Administrators

i want quick reply button available for users

Note: in SMF board quick reply working fine and quick reply button available for All users

you can see image Attachment

Hello SleePy,
let you know arabic language not working fine with UTF-8

my SMF 2.0.11 database working on latin1_swedish_ci ,and arabic language working fine with this.

and for try i was convert simpledesk database from utf8_bin to latin1_swedish_ci ,but the problem not solved

i think the problem in simpledesk template

Ok,let me ask you ,in any file simpledesk template we can add this code ?

<meta http-equiv="Content-Type" content="text/html; charset=windows-1256" />

OR
header("Content-type: text/html; charset=windows-1256");

OR
<meta http-equiv='Content-Type' content='text/html; charset=windows-1256'>

OR
<meta http-equiv="Content-Type" content="text/html; charset=windows-1256">

briefly explain:

simpledesk template working on charset=UTF-8
charset=UTF-8 Given Problem with arabic language
i want simpledesk template working with charset=windows-1256

and SMF theme working charset=windows-1256 and working fine with arabic language

How i can change simpledesk template for woking on charset=windows-1256 ?

Hello ,SleePy

i am use simpledesk with SMF 2.0.11 with arabic language
but there problem with arabic language

Please see images in Attachments

Hello
i am use simpledesk with SMF 2.0.11 with arabic language
but there problem with arabic language in header menu and other
from any file i can change charset=UTF-8 to charset=windows-1256

hello anybody there ??!! 

Hi
i am use simpledesk with smf
How i can add languages
i want add arabic language