Print Page - helpdesk not showing in members menu

Title: helpdesk not showing in members menu
Post by: todd on August 25, 2011, 01:38:15 AM

Hi guys

I have installed the latest version 2.0 al....
I have enabled in the core features section and set permissions in the options of help desk.
When I log in using my test user I can not see help desk on the menu.
Any help would be good.
This is not a live site , it is the setup/test site.

Thank You
Todd

Title: Re: helpdesk not showing in members menu
Post by: Spoogs on August 25, 2011, 02:17:57 AM

Does the user have access to at least 1 Department?
Did you accidentally hide the menu button (options/display options)?

Title: Re: helpdesk not showing in members menu
Post by: todd on August 25, 2011, 02:24:11 AM

thanks guys.
Setup of department did not have users assigned.
all fixed thanks for the great response.

Title: Re: helpdesk not showing in members menu
Post by: Spoogs on August 25, 2011, 02:28:45 AM

Glad it's solved (https://www.simpledesk.net/community/proxy.php?request=http%3A%2F%2Fskypeemoticons.net%2Fwp-content%2Fuploads%2F2010%2F01%2FSkype-emoticons-48-yes.gif&hash=ac1b26d66f2329684fbfa0f91bcfe33a9dffc81d)

SimpleDesk

SimpleDesk! => SimpleDesk Support => Topic started by: todd on August 25, 2011, 01:38:15 AM