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Stop email replies or just add them to the ticket?

Started by NextLevelSMF, March 23, 2016, 12:27:32 AM

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NextLevelSMF

I have a client who replies to emails and I don't see them.

Can I have their replies automatically add to the ticket?

Or if possible...can I have some sort of "DO NOT REPLY TO THIS EMAIL IT IS A NOTIFICATION" text to help them transition from email to tickets? :)
Next Level SMF - Managed SMF Hosting

tfs

Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.

Admin/Configuration/Languages/English

In lower right corner select SimpleDesk/Email Notifications.
A good tree cannot bring forth evil fruit, neither can an evil tree bring forth good fruit.