Hi all.
Out of curiosity whether I could do this. Say I have 2 users. User1 and User 2. 3 Department, Department A, Department B and Department C.
Is it possible to assign user1 to be Analyst for Department A but just a regular user for Department B and Dept C?
User2 to be regular user for Department A and Dept C but an Analyst of Dept B?
The purpose of this request is so that User1 Can only manage his/her Dept (which is Dept A) but can still open ticket assigning to Dept B and Dept C. I hope this make sense.
Please advise? Many thanks everyone... ;D
Sure you could, though you're going to have to do a little bit of legwork to do it.
For each department, you'll need separate groups for Analysts and Users, so Department 1 Analyst, Department 1 User etc.
You then need to define roles for these, so you define a user role in Department 1 which is attached to Department 1 User group.
Essentially what you're describing is doable but is not how I designed it to work, sorry.
As long as it is doable, I'm ok with the leg work. You have done an amazing job and the least I can do for you is Thank you for all your help and hard work. Many thanks for the information also Venguard... :-)
It should definitely be doable, even if it's a longer way around than would be desirable.
Let me know if you run into any problems.