SimpleDesk / SMF: allow non members to create tickets + documentation

[BeberGold]

Good afternoon,
I looked for answers to my question before posting but did not manage to locate them.
I am about to build a brand new forum with the latest SMF version.
SimpleDesk looks really interesting.
1) My first problem is I have not found documentation explaining how it works. Could somebody direct me to the right place please?
2) My second question is I would like people who are not members of the forum to be able to submit (create) tickets. Would it be possible please?
Thank you.
Kind Regards,
BeberGold

[SleePy]

1. This is a helpdesk system.  So it operates similar to  how you would see a helpdesk system with users only able to see their own and staff able to see all tickets.  Our Features page shows the features and how it looks.

2. Currently it isn't possible as the system expects registered users.  It is something that could be added, but isn't currently planned.  It would mean that guests would need a secret key to access their ticket.