Assigning Staff

[profsl]

   SimpleDesk version: SimpleDesk 2.0 Anatidae
   SMF version: SMF 2.0.4

   Only two members appear available for reassignment of a ticket.  These are the forum administrators.  I set up a Helpdesk Staff role which is tied to my SMF Senior Staff membergroup.  How can I update the settings so that these Senior Staff members can be assigned a ticket?

[venguard223]

Is that role set up for the department you're doing this in?

[profsl]

Is that role set up for the department you're doing this in?

I don't have any departments setup.  Do I need to do that?

[venguard223]

Um, yes. The system should get very upset if you don't have any departments, on the basis that a department is like a board - if there isn't one, there's nowhere to put any tickets...