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Topics - drguild

#1
SimpleDesk Discussion / Allow multiple ticket management
November 22, 2011, 04:57:04 AM
When you move and close multiple tickets currently you have to do it individually it would be nice to have the option to select say 5 tickets and mark them as resolved in a block or move 3 tickets to the moderation section all at once using check-box's to select the tickets.
#2
when you move a department the sort number isn't renumber and such in the forums if you have a helpdesk category the departments number will always be in 1-9 etc

If you accidentally say make management first over moderation that is how it stays in the forum category despite ordering them in the helpdesk.
#3
When custom fields are enabled it would be nice to allow input and changing of them in in the ticket details box on the left rather than underneath the reply box.

Some of out details require users to input categories it belongs to as well as changing the validity of the issue if its unconfirmed to invalid to confirmed and fixed.

Adding these custom fields the input is under the reply box when instead we should be able to input them on the ticket details just like the others there.

QuoteUser: Revenger
Urgency:
Status: New
Privacy:

Below this I would like the drop-downs for our categories and the validity as mentioned as having them under the reply box isn't good when you need to change these things as they are for us details about the ticket.

While we have these 2 as prefix categories it makes sense to have the input in the details tab with a drop down especially on our validity field then underneath the actual post body which is only accessible on reply or edit.
#4
When I go to delete a ticket I get this error.

QuoteAn Error Has Occurred!
Session verification failed. Please try logging out and back in again, and then try again.

This is with prefix's and I have a always logged in SMF session disabling prefix categories never did anything.

It happens on the 'New Tickets' screen in the department.

Deleting the ticket from inside the tickets page works fine with no error but deleting the ticket from the ticket list does not and errors.

Re-logging in didn't solve the issue so may be a browser thing or ssi.php or something.

Is there a fix for this or a way to turn off the timeout?

I can still do other things fine in helpdesk it seems.
#5
SimpleDesk Discussion / Different tabs for catagories
November 20, 2011, 03:26:38 AM
Will it be possible in a later version to get different tab columns for each prefix category you add in the helpdesk than them all being under Name?

We have 2-3 categories and there all bunched up under the name column.

Quote[Bugs and Issues] [Game Server] [Unconfirmed] test

The name should be only the name and these should be separate sections not just piled all under name as it is getting cramped there.

A example of what I mean is here

Allowing each custom field to use its own column will be a great change and addition.
#6
SimpleDesk Support / Global User Profile Options
November 18, 2011, 06:08:14 AM
Some of our users hate getting emails from our forum and hence for the main forum all emails are off by default.

Is there a way to have simple desk do the same thing>

I looked in the admin section to see if I can change the default help desk profile options without luck.

All I can see if allowing them changed per user.

So if theirs no global config for the profile options there should be one so we can set some options to apply to all users as default.