Oh, so like it can be added to any site? 
Any SMF powered forum, yes. And it can run just like a usual mod, with the forum intact, or shut down the forum and run only like a helpdesk.
At last, someone is working with this "support ticket system".
Keep it up, I'm just confused and I'm not good with SMF, is this compatible with 1.1.11x? Sorry if I missed it out.
Thank you in advanced.
I'm afraid it is not. With the release of SMF 2.0 Final closing in, most mod authors, including us, are moving on.