Not able to assign tickets to Gobal Moderators or Admin

Started by dotpage, April 29, 2013, 10:14:41 AM

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dotpage

I can only assign tickets to Regular Members and Employees, even with Global Moderator checked on "Membergroups This Role Applies To" and with members as part of the "Global Moderator" group I get the "There are no staff configured; it is not possible to assign a ticket. Please contact your administrator." nag.

Funny thing is that if I check "Regular Members" the the nag goes away, but none of the Administrators show up on the drop down list to assign tickets to.

If I remove Admin permissions for certain GM members, they get back into the "assignable" list...

If I keep anyone as Admin, that member does not show on the list...

Any ideas?

venguard223

Admin > Helpdesk > Administrative Options > untick 'Should admins be considered separate from staff'

QuoteIf selected, forums admins will not be able to be assigned tickets and will be excluded from being added sending one-off emails to them to notify of a new reply.

That's what's happening with you.