Assigning Tickets

[Jessica]

How would you assign tickets? I create a test ticket and tried assigning: There are no staff configured; it is not possible to assign a ticket. Please contact your administrator.

[Spoogs]

You must first create a staff role and assign it to at least 1 membergroup and at least 1 department.

Admin>> Helpdesk>> Permissions

[Jessica]

created a Staff Role "Staff" assigned it to Global Moderators, and the "Helpdesk" department

tried assigning again, but still got the same error. Am I missing something >_<

EDIT: Never mind! Got it!!

[Spoogs]

Glad you got it solved 

Enjoy SD and feel free to ask any other questions you may have 

[dotpage]

Having the same issue:

- created staff role
- Assigned membergroup to staff role
- multiple departments checked on the Staff role.
- have members listed under membergroup that is assigned to Staff.

Still getting "There are no staff configured; it is not possible to assign a ticket. Please contact your administrator."

help... :/

[venguard223]

Please do not bump someone else's 18 month old topic especially when in this case it is unrelated to your problem.