SimpleDesk

SimpleDesk! => Site Comments => Topic started by: cσσкιє мσηѕтєя on March 20, 2010, 01:15:35 PM

Title: Site downtime
Post by: cσσкιє мσηѕтєя on March 20, 2010, 01:15:35 PM
Today we have experienced a long downtime that lasted for several hours. We do not yet know the cause but it was probably caused by a power failure at the data center. Just as a headsup, and we apologize for the inconvenience.
Title: Re: Site downtime
Post by: ccbtimewiz on March 20, 2010, 01:25:12 PM
You guys seriously need better hosting. This downtime is ridiculous. I've never seen a host have so much downtime at such a price.
Title: Re: Site downtime
Post by: ~DS~ on March 20, 2010, 01:31:46 PM
And that's not the first time that's happened...
Title: Re: Site downtime
Post by: JBlaze on March 20, 2010, 01:40:36 PM
Quote from: Chris on March 20, 2010, 01:25:12 PM
You guys seriously need better hosting. This downtime is ridiculous. I've never seen a host have so much downtime at such a price.
That price is free ;)
Title: Re: Site downtime
Post by: ccbtimewiz on March 20, 2010, 01:46:12 PM
Well, the money needs to come from somewhere.

I pay for my own hosting and it's almost never down, so if you're getting a free server it's no wonder you keep having downtime. :(
Title: Re: Site downtime
Post by: Douglas on March 20, 2010, 05:39:49 PM
Rather than making assumptions, why not go to the source?

www.solarvps.com/forums
Maint and Network forum

FYI, I noticed SD was down and asked techs to restore ECCS

Again... assumptions and speculation are usually wrong. :D

Excuse typos. Am on iPhone
Title: Re: Site downtime
Post by: ~DS~ on March 20, 2010, 05:48:56 PM
Quote from: Douglas on March 20, 2010, 05:39:49 PM
Rather than making assumptions, why not go to the source?

www.solarvps.com/forums
Maint and Network forum

FYI, I noticed SD was down and asked techs to restore ECCS

Again... assumptions and speculation are usually wrong. :D

Excuse typos. Am on iPhone
It makes senses.  :)
Thanks for letting us know.
Title: Re: Site downtime
Post by: royalduke on March 20, 2010, 05:57:35 PM
Quote from: Douglas on March 20, 2010, 05:39:49 PM
Rather than making assumptions, why not go to the source?

www.solarvps.com/forums
Maint and Network forum

FYI, I noticed SD was down and asked techs to restore ECCS

Again... assumptions and speculation are usually wrong. :D

Excuse typos. Am on iPhone

Didn't know you worked there.
Title: Re: Site downtime
Post by: Douglas on March 20, 2010, 08:53:44 PM
Now that I'm on my desktop...

We had a simple primary IP change for almost all of the VPS Hostnodes, which required a reboot.  On some VPS systems, named (Bind) didn't restart automatically (as was the case with SD).  I noticed it when I tried to access the site this morning and had our techs give Bind a swift kick in the butt.

royalduke:  There's only one other person on our team of 15 that outranks me, and that's the owner.  Official title is VP of Sales.  Unofficial role:  Chief Operations Officer.
Title: Re: Site downtime
Post by: Gruffen on March 20, 2010, 08:59:21 PM
Douglas: Thanks for sorting this :) I did try nudging you earlier on IRC but had to go out shortly after.
Title: Re: Site downtime
Post by: ccbtimewiz on March 20, 2010, 08:59:32 PM
Quote from: Douglas on March 20, 2010, 05:39:49 PM
Rather than making assumptions, why not go to the source?

www.solarvps.com/forums
Maint and Network forum

FYI, I noticed SD was down and asked techs to restore ECCS

Again... assumptions and speculation are usually wrong. :D

Excuse typos. Am on iPhone

That does not make any assumptions wrong. The point is the fact it was down at all. The fact it was even scheduled makes it worse. My host almost NEVER goes down, let alone three times in the same month of such.

Perhaps some information about scheduled downtime can be posted here, so we will know when the server is unaccessable?
Title: Re: Site downtime
Post by: SleePy on March 20, 2010, 09:24:44 PM
Chris,
I think you are being rude.  I don't think Douglas nor SolarVPS needs to provide us with scheduled downtime information.  That is for the customer to be notified off and handle.  I don't think you can comprehend what has been happening with these ip changes and the amount of work that went in to try and continue to provide services during this big change over for their company.
A couple hours of downtime is nothing really.  Even with 99.99% uptime, a couple hours of down time is very little.  24*365*0.01 = 87.6 hours of downtime.  I don't know what SolarVPS offers for uptime, but I say that is still good.
Title: Re: Site downtime
Post by: ccbtimewiz on March 20, 2010, 09:31:43 PM
I'm not talking to Douglas, but rather with the team of this particular site.

If this information is given, then it should be known here.

Not my intent to be rude, I'm just annoyed at the lack of a notification.
Title: Re: Site downtime
Post by: SleePy on March 20, 2010, 10:36:37 PM
Well it is expected with all of us volunteers.  We have real life to attend to and can't always be around 24 hours a day.
Title: Re: Site downtime
Post by: ccbtimewiz on March 21, 2010, 12:22:42 AM
You don't need to be on 24-7 to make an announcement about scheduled downtime.
Title: Re: Site downtime
Post by: Douglas on March 21, 2010, 12:47:04 AM
Chris, I mean this absolutely respectfully when I say this... but I didn't even have to come in here and share why there was downtime.  To be brutally honest, it's none of your business.

Solar, as a company, did its job.  We notified the customers ahead of time (Not as much notice as we would like, but we still notified customers.)

You're not the customer on record, so I'm not obligated to tell you anything.  :)

Whether our customers choose to share our notifications with their site members is THEIR prerogative.

And as Sleepy said, you've got absolutely no idea of what's going on.  Even with the information on the Solar forums, that's still limited information and carefully worded.  The customers get a more detailed explanation, generally, via email.

FYI, the last official outage prior to last night's reboot was over a month ago.  We know what the problem was, and are working to fix that (the current and last night's maintenance are the end results of correcting some of the problem that caused February's issue.

Again, until you walk a mile in my shoes...
Title: Re: Site downtime
Post by: ccbtimewiz on March 21, 2010, 01:06:20 AM
Quote from: DouglasYou're not the customer on record, so I'm not obligated to tell you anything.  :)

Quote from: Chris on March 20, 2010, 09:31:43 PMI'm not talking to Douglas, but rather with the team of this particular site.

Don't get me the wrong way, not blaming you or your company now.
Title: Re: Site downtime
Post by: Gruffen on March 21, 2010, 09:33:31 AM
The person who is customer on record has been busy with real life as SleePy said, which is why we didn't know about it in advance because they're not obligated to tell us anything.
Title: Re: Site downtime
Post by: [FailSafe] on March 21, 2010, 11:28:28 AM
Well to counteract the real-life "problem" (since it's not really that big of a deal) I know for my host you can add other accounts to your hosting account and give them limited notifications (like only Support emails, or only General and Domain Notifications). I don't know about Solar but if needed, and available, there is that option.

That aside, Douglas and Arantor are right. Sever announcements made by Site staff on websites aren't a requirement. The fact they do tell us in advance is a privilege and they do so of their own interests.

I don't blame them for not releasing the information. I just get worried when nothing is said though. But as long as I know that the staff knows that everything is ok then i'm fine. :)

On a totally unrelated note to that... VP/COO of a company? Kudos to you, Douglas. ;)
Title: Re: Site downtime
Post by: tfs on March 21, 2010, 03:17:42 PM
The site's back up, but it seems like I end up clicking on things twice before something happens.  This may be my imagination but I'm pretty sure that started a little before the site went down.
Title: Re: Site downtime
Post by: Trekkie101 on March 27, 2010, 03:43:45 PM
The IP change was mishandled a bit :P a lot of it probably my fault.

However if the site goes down, feel free to email either me (usually I can get my email quicker than actually seeing if the sites down), and in the next few days I'll make sure that SleePy, Arantor and the rest of the team can contact SolarVPS in my absence if there are any issues.

I'd like to point out that I get an email every now and then from Douglas if there are any planned issues and that some of the issues we experience are down to us rather than a SolarBlip!
Title: Re: Site downtime
Post by: ~DS~ on May 28, 2010, 09:24:41 AM
Yeah, yeah. It happened again as of 27/28 of May. Yeah we know.  :P