I have set up multiple departments. I have multiple tickets on each department.
It is necessary for me to view one department at a time, then sort by urgency.
However, if I sort by urgency, it automatically shows ALL departments sorted by urgency. If I want to see only one department at a time, I can not sort it by any columns.
So far, other than this one very annoying issue, I absolutely love the mod. This makes it difficult to handle the issues that are reported through SimpleDesk, however, as I need to work with them in order of urgency, and I am having to manually scroll up and down the list to locate them.
If I use category filtering and try to sort under that category filter, I get the same problem, it brings back everything not just that category filter. The sort needs to remember what it was viewing before attempting to sort it.
inside simpledesk.template.php theres a code that looks like function template_shd_menu_header($header, $string)
shortly after that is a code that looks like this
$html = '<a href="' . $scripturl . '?action=helpdesk;sa=' . $_REQUEST['sa'] . ($_REQUEST['sa'] == 'viewblock' ? ';block=' . $_REQUEST['block'] : '') . $link . '">' . $string . '</a> ';
i might have changed it in my site not sure
but before the $html add
$link .= $context['shd_dept_link'];
That fixed the issue. Thank you.
It seems I am unable to Mark Topic Solved, even though the button is visible to do so. Perhaps a moderator can do that for me.
It's helpful not to show links that are not appropriate for a user to have access to.