SimpleDesk version: SimpleDesk 2.0 Anatidae
SMF version: SMF 2.0.4
Only two members appear available for reassignment of a ticket. These are the forum administrators. I set up a Helpdesk Staff role which is tied to my SMF Senior Staff membergroup. How can I update the settings so that these Senior Staff members can be assigned a ticket?
Is that role set up for the department you're doing this in?
Quote from: venguard223 on March 13, 2013, 05:25:29 PM
Is that role set up for the department you're doing this in?
I don't have any departments setup. Do I need to do that?
Um, yes. The system should get very upset if you don't have any departments, on the basis that a department is like a board - if there isn't one, there's nowhere to put any tickets...