Really loving Simple Desk (especially since we were paying to use a non-integrated helpdesk software before... -_-) <333
Just one question: what does private & non-private when opening a ticket mean? I know I can make that part hidden to members, but was just curious what they meant.
Thanks! :)
Private means that the ticket is only viewable to admins and not other members or staff with access to the helpdesk.
Ohh I see! Thanks, J :D
Not exactly, actually.
Privacy is one of the tricky matters to set up, the idea behind it was to create a dual layer system so 'non private' tickets were for regular users for staff to tackle, and staff could set up private tickets that only admins/senior staff can see. It's all driven by permissions.