....going SD. I was wondering about those things. I have seen JimM marking topics as solved, so I can see the Support section in SMF going SimpleDesk when it release rather than having members commenting on the topic regarding their issue.
I doubt the official community would use this mod.
One of the strengths of open source development is that of end users being better able to help each other with problems. The support boards on SM.org are vital to seeing this continue. Switching to a helpdesk would place a lot more responsibility on the SMF team and make it much more difficult for users to help each other. :)
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Quote from: Bᵃ on January 17, 2010, 07:08:35 PM
One of the strengths of open source development is that of end users being better able to help each other with problems. The support boards on SM.org are vital to seeing this continue. Switching to a helpdesk would place a lot more responsibility on the SMF team and make it much more difficult for users to help each other. :)
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I see. So it's optional for user weather they want to install SD or not. SimpleDesk are useful for some purpose.
Well, part of what makes SMF's support boards work so well is that the community can together answer problems, and the sharing of wisdom makes it possible to do so. Had it been a helpdesk style setup, I would never have gotten involved as I did originally.
The way I've designed the permissions setup in SD, it could be possible to do, however I sincerely doubt it will be used in that way. The one area I can possibly see it being considered (note, considered, not necessarily intended for use) is the Charter membership helpdesk, as they do have a true helpdesk that is manned by the Support Specialists.
The other thing: while I'm designing this beast to scale, you also need to consider that the 1.x support board alone almost meets the requirements of SMF's "Big Board" group with coming up for half a million posts in itself.
Quote from: Arantor on January 17, 2010, 07:15:52 PM
The other thing: while I'm designing this beast to scale, you also need to consider that the 1.x support board alone almost meets the requirements of SMF's "Big Board" group with coming up for half a million posts in itself.
I would hope Simple Desk could handle this amount of posts...So this should not be so much of a problem anyway.
Well, I had 300k tickets in it at one point (which includes 2.3m replies) but on my untuned system it wasn't very happy.
But first up is making it work, then making it work well.