Print Page - Stop email replies or just add them to the ticket?

Title: Stop email replies or just add them to the ticket?
Post by: NextLevelSMF on March 23, 2016, 12:27:32 AM

I have a client who replies to emails and I don't see them.

Can I have their replies automatically add to the ticket?

Or if possible...can I have some sort of "DO NOT REPLY TO THIS EMAIL IT IS A NOTIFICATION" text to help them transition from email to tickets? :)

Title: Re: Stop email replies or just add them to the ticket?
Post by: tfs on March 28, 2016, 03:17:59 PM

Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.

Admin/Configuration/Languages/English

In lower right corner select SimpleDesk/Email Notifications.

SimpleDesk

SimpleDesk! => SimpleDesk Support => Topic started by: NextLevelSMF on March 23, 2016, 12:27:32 AM