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[Roadmap Legend:]

Since we started to develop the second version of SimpleDesk, 1.1, back in early April just after our first public release, we posted a list of the new features and improvements that would be included in the updated package.
However, since that was posted, many changes have taken place in the development of SimpleDesk, resulting in the addition and removal of some of those points.
Therefor, I present to you the updated list of features and updates in SimpleDesk 1.1, whose codename is yet to be revealed

Roadmap Legend:
- New Feature
- Feature Enhancement
- Functionality Removal
- Functionality Change
- Bug Fix

General Features Custom Fields in Tickets/Replies Email Notifications/Change Updates Admin customizable "Thank You" screen after creating a ticket Maintenance mode Plugin system and integration hooks Plus various enhancements and bug fixes all over the place

Staff Features Ticket Relationships / Linked Tickets Proxy Tickets (Create ticket for user) Enhanced Permissions

Member Features Ticket's action log in the ticket itself (plus various action log improvements)

SMF Features Ticket wiki-links [[ticket:123]] support SSI.php functions for gathering data Helpdesk profile section

Comparing this list to the old one, we see a few changes:

* Split/merge tickets, support forum search, as well as the integrated help area are three features that have been pushed to a later version since we felt that they were not our main priority right now.
* Maintenance mode has been introduced. This allows you to shut down the helpdesk for everyone but administrators so that any kind of maintenance can be carried out while no users are browsing the helpdesk, similarly to SMF's own function with the same name.
* The addition of a plugin system. This system allows SimpleDesk to be seamlessly extended on its own, with the help of "plugins" that take advantage of several integration hooks that have been added to the code.
Once we've released SimpleDesk 1.1 we'll be documenting these functions and posting guides on how they work, so that modders and other interested users can start using them as they like. The plugin system will also be heavily extended upon in the near future, allowing SimpleDesk to be more and more customizable as we go along.

We are very excited about these changes, and although it's been a long time since we first introduced this version, we hope that once it's out you'll be able to enjoy it as much as we have done while working on it.
So stick around - SimpleDesk 1.1 is not far away. You can have a look at our bug tracker and the SVN stats for the latest news on what's going on behind the scenes right now.

~cм
Keep your eyes out. The quackers are coming for you.

Hello,

There's not currently any way to do this, but it is one of the features we've planned on for a future version of SimpleDesk.

Aye, it could probably be a good idea. The reason they weren't so widely used before was that each hook could only be used once due to a 'mistake' with the system. But that's improved in RC4 so we could probably use those now.

Dear community,

Due to some recent events, mostly related to life outside of the Internet, development of SimpleDesk has seriously slowed down.
In order to secure the future of this project, we are now looking for capable programmers with experience in modding SMF, who are interested in developing SimpleDesk 1.1 and future versions of the software.

If you love SimpleDesk and if you are an experienced PHP programmer, head over to our development page and fill out the application form found there, and we'll get back to you as soon as we can.

cм

Wait a minute... beta testers don't have access to the development builds? That surely can't help a project.

They do have access to daily SVN builds, in fact..

Dear users of SimpleDesk,

As you may or may not have noticed, there has been a recent lack of public updates about SimpleDesk 1.1.
This is in large part due to the departure of our lead developer, as well as a lack of time and motivation among the members of our team.

Since the beginning of this project we've laid out a path for SimpleDesk's future, but during the development of 1.1, we started to take several different side tracks, adding new features and improvements that we didn't originally intend.
This leads to 1.1 being a much change version than we originally intended, and there are of course both good and bad sides to that fact.

Due to lack of motivation (related to real life), which I already mentioned, I partially left the project during the course of the latest version, leaving Arantor basically alone for that whole time.
I am now trying to get back on track, so that SimpleDesk may once again flourish. Bᵃ from the marketing team has kindly offered to help me out with development which means that I am not fully alone.
And I'd like to thank all of our beta testers and of course you users who have patiently held on to us during these tough times.

What I'm trying to say is though SimpleDesk is behind schedule (Our original release date for 1.1 was the 1st of July, I won't keep that a secret), and though we lost our biggest contributor, all is not lost.
We're looking forward to a public release within the coming couple of months. And oh, new promotional graphics, of course!

Hello,

Is http://mysite.com/subdiretory/helpdesk/ the same folder as your SMF installation is in? Since SimpleDesk is an addon to SMF, they will need to be in the same folder. Besides, you should be able to install it through SMF's package manager, and then there should be no need to run install.php manually unless an error occured in the package manager.

As soon as we are able to. Development is a bit slow at this moment due to our former lead developer leaving due to personal reasons, as well as the rest of the team being busy with other things.
Stay tuned for updates!

Hello,

Custom ticket fields will be introduced in SimpleDesk 1.1.

Nooes, Fluffy is too nice to do that

Fixed. Thanks

Can probably be done. I'll find B and see what he says (I didn't create it )

There's no real full quality PSD available since the logo is created in Fireworks. There's just one where you can remove the drop shadow and move the three parts around. Fireworks could apparently not save it with any more detail

I like it!

it's wrong, mate, you must mean "there are very good changes".

Let's be picky and say that your version is also incorrect. The correct line would be "Those are very good changes", or "That's some very good changes" or "There are very good changes in the next version".
But now, who cares? Wi writes laik we wantz to iven if itz nott rit