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News and Announcements / Re: SimpleDesk 2.1 RC1
Last post by tfs - November 01, 2020, 03:59:03 PM
Sleepy has been busy lately. :)

Do we want to spin up some beta testing?
News and Announcements / SimpleDesk 2.1 RC1
Last post by SleePy - October 18, 2020, 07:36:56 PM
On the heals of SMF 2.1 RC3 release, SimpleDesk Team is proud to release SimpleDesk 2.1 RC1.  SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF.

Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support

This release only supports SMF 2.1 RC3 or higher.  We have removed support for all previous versions of SMF including SMF 2.0.  We do not support any beta versions or release candidates below RC3 because of lack of support for hooks.  If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0.  If you are using a version of SMF 2.1 before RC3, please upgrade to the latest 2.1 version.  We will in the future drop support for release candidates of SMF 2.1.

With this first release for SimpleDesk 2.1, we have moved our Github repository to include a smf20 branch, which contains the version supporting SMF 2.0 and have merged our smf21 branch into master.  Going forward after we have finalized the release, all development for SMF 2.1 will occur in smf21 branch while master will be able to progress to new versions supporting new versions of SMF.

We have also moved our site to SMF 2.1 in order to support the SMF team in testing and releasing SMF 2.1.  We have built an updated theme that supports SMF 2.1 and additionally, it includes a dark mode variant.  Theme variants are a feature supported in SMF 2.1 themes.  Our customizations to support our site and tools also have been upgraded and like SimpleDesk, do not require any modifications to the SMF codebase.  This allows our SMF install too easy be updated while continuing to support our site.

SimpleDesk Team
SimpleDesk Support / Re: SMF 2.0.17
Last post by SleePy - January 16, 2020, 10:47:14 PM is running it, no issues.
SimpleDesk Support / SMF 2.0.17
Last post by tfs - January 16, 2020, 04:38:11 PM
Anyone upgraded to 2.0.17? How is the help desk working?
SimpleDesk Support / Create an internal ticket syst...
Last post by biribinha - November 12, 2019, 01:41:06 PM
Hello friends

I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.

See if you can help me.

Let's suppose I have 3 departments: A, B, C.

I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.

Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.

Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.

Department A or C can only see their own tickets.

When department B sends a ticket to department A or C, the same scenario must apply.

How to make?

Sorry for my bad english, used google translate.
SimpleDesk Support / Re: Letting a certain role mod...
Last post by SleePy - August 17, 2019, 11:05:54 AM
I would have to test it to verify but this should work as you are intending.  Don't forget that permissions apply to all membergroups assigned to a user.  Not just the primary display membergroup.
SimpleDesk Support / Letting a certain role modify ...
Last post by Arraknia - August 15, 2019, 08:54:03 PM
So I'm the community manager at a Mount&Blade: Warband roleplaying community, and we've decided to make a new forum with SMF, and we're used to tickets systems from before. I downloaded SimpleDesk and got the hang of it, but encountered a problem when I wanted an Event Master to be able to moderate one department, while be a regular user to the other ones. Any idea of how I can fix this? I'll post a picture of it for reference.

SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page...
Last post by tfs - April 25, 2019, 11:47:05 PM
Thanks Jeremy. I'm hoping to get Tally going as well. I actually forget how to setup Tally. Do you remember if we had a tutorial on it?
SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page...
Last post by SleePy - April 25, 2019, 08:00:09 PM
Will look into it.  It was broken at one time, I fixed it up and haven't checked since.
SimpleDesk Tracker / SD 2.1 - Enable Front Page?
Last post by tfs - April 22, 2019, 11:25:29 AM
I'm trying to enable the front page button at ?action=admin;area=helpdesk_plugins

I forget if that needs to be installed separately? The button is there but clicking on it has no effect, nor does Tally Custom Fields.

SMF 2.1 RC2
SD - who can tell? :) Latest from git?
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